Administrative Associate - Department of Psychiatry

Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:  The Administrative Associate will provide excellent customer service to internal and external customers while completing registration for patient appointments, scheduling appointments, review and work reports for scheduling, and assist with incoming calls. In addition, the clinic administrative team completes documentation of calls, schedules from electronic requests, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff. 

Scheduled work hours are Monday through Friday, 8 hours per shift between the hours of 8:00 a.m. to 5:00 p.m. 

This position is an on-site position.

Responsibilities:

1.  Greeting and assisting all patients
2. Scheduling patient requested appointments from calls and electronic requests
3. Scheduling appointments from clinical team electronic requests
4. Maintaining daily/weekly reports as outlined in department guidelines 
5. Scanning documents
6. Collecting payments
7. Reviewing and responding to emails
8. Answering incoming calls and returning calls from voicemail 
9. Participating in department quality improvement activities 
10. Attending staff meetings as needed
11. Communicating with direct and indirect team members to problem solve as a unit 

Other Information

Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system 
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement 
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. 
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. 
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNC Psych STEP Clinic

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.50 - $24.63 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Carrboro

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.