Admin Associate - Pre-Procedure Services, Main Campus

Job Description

Description

Hours: Week 1: 0730-1600,  Week 2: 0830-1700.

Address: 1218 Raleigh Road Chapel Hill, NC 27517 

This description outlines the essential functions of an administrative associate position in the Pre-Procedure Services clinic, which supports patients at various surgical facilities.

 The key responsibilities include: 

Calling Patients: The primary task is to call patients the day before surgery to provide their OR arrival time and deliver educational information on what they should do the night before and on the morning of surgery. 

Collaboration: The role involves working closely with OR facility schedulers, OR sites, and surgery schedulers to communicate patient updates effectively. 

Supportive Tasks: Beyond making calls, this role assists the clinic by answering phones and performing other tasks to ensure patients receive the necessary information and support. 

Bilingual Skills: While not mandatory, being fluent in Spanish and becoming a bilingual staff member would be beneficial. This position is critical as it ensures patients are well-prepared for their procedures, contributing significantly to their overall experience and readiness.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:
1. Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
2. May train others using verbal and written communication
3. Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
4. Prepares and maintains basic financial records
5. Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
6. Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
7. Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
8. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
9. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of clerical or administrative experience.
● If Bachelor's degree, no years of experience is required
● If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Pre-Procedure Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.50 - $24.63 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.