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Job ID: 154773
Location: Brevard, NC
Facility/Division: Pardee UNC Health Care
Status: Full Time
Shift: Day Job
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.
Responsibilities:
· Provides excellent customer service when interacting with patients and all office visitors.
· Distinguishes best course of action to address patient needs based on information gathered through conversation.
· Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.
· Directs patient medication refills with providers via EPIC.
· Collaborates with various departments regarding patient care.
· Updates patient records in EPIC.
· Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.
Other information:
Qualifications
Required
· High School Diploma or equivalent.
· CMA Certification.
· Four (4) years’ experience work in a medical office/clinic.
· Experience working in or with Electronic Medical Recordkeeping (EMR).
· Effective verbal and written communication.
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Pardee Orthopedics Brevard
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARD PT
Exempt From Overtime: Exempt: No
UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity and affirmative action employer.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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