Join our Talent Network

*Important Notice:

Applying for Jobs:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

Discovery Teammate Referral Program:

**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**

Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!

Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.

Call Center Associate Food & Nutrition Services- NFS Patient Services

This job posting is no longer active.

Job ID: 159843
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Part Time
Shift: Day Job

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Maintains patient safety by ensuring correct menu item selection in compliance with physician prescribed dietary needs. Assists patients in ordering meals through the menu line through the telephone ordering system by selecting correct menu items according to the individualized needs of the patient.  Maintains accurate patient database information by correctly inputting physician orders.
Correctly assembles and distributes patient supplements and enteral nutrition products.


Responsibilities:
1. Assists patients with menu selections assuring compliance with physician prescribed restrictions, according to the individualized needs of the patient with full consideration of patient safety.
2. Maintains patient database utilizing Epic and Computrition by correctly imputing physician orders, patient allergy information, and patient special services such as appropriateness to order through the system.
3. Answers the telephone, taking messages and relaying information as needed. This includes answering the patient menu line.
4. Provides troubleshooting of patient meal problems to include referring patients in need of assistance to a registered dietitian.
5. Maintains accurate reports such as patients not appropriate to order (NAPS), patients who have missed 2 meals, required meal counts, etc.
6. Ensures correct menu item selection according the individualized need of the patient.
7. Conducts Performance Improvement monitoring, measuring, and tracking results using specified indicators.
8. Properly prepares patient nourishments and enteral nutrition products according to HACCP guidelines.
9. Stocks office supplies, as needed, and maintains organization of work area.
10.  Delivers meals, oral supplements, and/or formula as needed to support the patient services operation.


Other Information

Other information:
Education Requirements:
● High school diploma or equivalent.
Licensure/Certification Requirements:
● None required.
Professional Experience Requirements:
● Minimum of one month experience and/or training in a nutrition care setting or equivalent and basic computer
knowledge and skills. Customer service experience preferred.
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to patients, families, and other employees of Rex Healthcare.
● Mathematical Skills: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
● Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS Patient Services

Work Type: Part Time

Standard Hours Per Week: 20.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No


This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.


Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Share: mail
Testimonial: Jo-Anne Moran 3.8.2024 image
Testimonial: Connie Canady 3.8.2024 image
Testimonial: William Teoh 3.8.2024 image
Testimonial: Kristin Johnson 3.8.2024 image
Testimonial: Jewel Downing 3.8.2024 image
Testimonial: Mary D. Strickland 3.8.2024 image
Testimonial: Elizabeth Farrell 3.8.2024 image
Testimonial: Brandon Greene 5.28.2024 image
Testimonial: Anna Lamoreaux 5.28.2024 image
Testimonial: Jessica V. Barrill 8.21.2024 image
Recent Job Searches
Recently Viewed Jobs

Diversity Statement

UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity and affirmative action employer.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.

Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).

UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).

View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.

View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.

View the Federal Workplace poster. View our EEO/AA Policy Statement.