Supervisor Population Health Clinical Services - Health Alliance

Job Description

Description

We are seeking a dedicated professional to support our team of telephonic Nurse Care Managers who conduct remote outreach calls. This role plays a key part in ensuring the quality and efficiency of care management services.

Key Details:

• This position includes participation in a rotating weekend schedule.

• Candidates must have a minimum of 2 years of supervisory experience.

• A minimum of 1 year of experience as a Registered Nurse (RN) 

• RN licensure is strongly preferred.

Join our team and help make a meaningful impact through remote care coordination and leadership support.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Responsible for supervision of a multidisciplinary care team, including oversight of day-to-day care coordination services, participation in hiring and training of qualified staff, and involvement in the annual performance evaluation process. Identifies and addresses barriers to care and efficient workflows. Develops collaborative relationships with the care team to facilitate improved patient outcomes. Responsible for achieving productivity and quality targets.

Responsibilities:
1. Maintains an environment of safety for patients, self and others.
2. Supervises and coordinates care management services, establishes efficient workflows and addresses barriers to implementation.
3. Establishes an environment of patient advocacy, supporting shared decision making, and the use of decision aids.
4. Utilizes population management data and resources to identify at risk patients, provide education and remove barriers to care plan compliance. Monitors outcomes and works collaboratively with the care team to optimize the patient's care plan.
5. Facilitates training of multidisciplinary care management staff on a variety of topics, including comprehensive assessment, disease prevention and health maintenance, establishing self-management goals, and navigating the health care system. Responsible for meeting productivity and quality targets to achieve low cost, high quality care.
6. Establishes appropriate standards for documentation in the patient's electronic medical record, monitors compliance and provides feedback and training.
7. Collaborates with third party payers to proactively address issues and prevent denial of payment and/or services.
8. Actively participates in meetings, problem solving, goal setting, performance improvement, and patient engagement. Ensures compliance with organizational policies, procedures and evidenced based guidelines.
9. Participates in annual performance evaluation to support employee performance feedback.

Other Information

Other information:
Education Requirements:
● Requires Bachelor's degree
Licensure/Certification Requirements:
● Appropriate licensure for field of study
Professional Experience Requirements:
● Requires one (1) years of clinical experience in an acute care or ambulatory setting caring for patients with complex medical conditions required. Experience leading or participating on a multidisciplinary team required. Experience in care management, utilization review, quality management preferred.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Hospital Transitions

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $38.17 - $54.88 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.