HCS Senior Leader, Quality and Organizational Excellence

Job Description

Description

Join a mission-driven organization of more than 40,000 teammates, committed to improving the health and well-being of the diverse communities we serve. 

Position: HCS Senior Leader, Quality & Organizational Excellence 

We are seeking a transformational leader in quality and organizational excellence to shape the future of care delivery and improve quality/patient outcomes across our system. In this highly influential role, you will lead complex, high-impact initiatives aligned with our strategic priorities, partnering closely with senior leadership and operational teams to drive sustainable improvement that improves the health and well-being of North Carolinians. 

Whether you're an internal candidate looking to expand your leadership impact or an external applicant with a passion for excellence in healthcare, this is a unique opportunity to help drive system-wide performance and innovation. 

A key focus for this position will be leading coaching for our physician-led and professionally managed Women’s Health Improvement Collaborative, advancing quality, equity, and outcomes in women’s health services. 

What You'll Do:

1. Strategic Leadership & System Collaboration 

• Serve as a trusted advisor to executives and clinical leaders, influencing direction and strategic priorities. 
• Lead enterprise-wide initiatives—including the Women’s Health Improvement Collaborative—that enhance care quality, safety, and efficiency. 
•  Act as a mentor, coach, and subject matter expert for performance improvement and change management practices. 

2. Innovation & Capability Development 

• Identify and implement tools, methodologies, and technologies that drive system-wide performance and innovation. 
• Design and deliver Lean Six Sigma and other performance improvement projects and training across the organization. 
• Collaborate with stakeholders and external experts to bring forward-thinking solutions to complex challenges. 

3. Patient & Team Member Experience 

• Strengthen system-wide approaches that improve experience, engagement, and service excellence. 
• Define and track success metrics, building accountability and continuous improvement into the culture. 
• Create environments where collaboration, inclusion, and high performance thrive. 

4. Enterprise Project Leadership 

• Lead complex, multi-faceted improvement projects from concept through execution. 
• Advance system-wide project management capability and best practices. 
• May lead or contribute to key operational or executive committees to ensure alignment and impact. 

5. Advanced Analytics & Continuous Learning 

• Use advanced statistical methods to inform strategic decisions and evaluate opportunities.
• Stay ahead of emerging techniques (e.g., simulation, predictive modeling) to enhance problem-solving and value creation. 
• Continuously seek out learning opportunities to stay current and lead innovation. 

Preferred Qualifications & Key Attributes

• Lean Six Sigma Master Black Belt certification preferred (not required).
• Demonstrated success in leading large-scale quality, safety, or performance improvement initiatives.
• Strong track record of follow-through, accountability, and driving results in complex environments.
• Excellent collaboration and relationship-building skills across clinical and non-clinical teams.
• Effective communicator and influencer, comfortable working with stakeholders at all levels.
• Experience in healthcare or similarly regulated, high-stakes industries preferred.

Why Join Us?

Whether you're already part of our team or exploring a new opportunity to make a difference, you’ll find a culture here that values purpose, innovation, and collaboration. You’ll lead meaningful work that improves care for thousands of patients—and you’ll grow as a leader in a system committed to excellence, inclusion, and impact.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
● Requires completed portfolio and must have one member of the Quality committee (or designee) on interview team.
Professional Experience Requirements:
● If a Bachelor's degree: Six (6) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
● If a Master's degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Knowledge/Skills/and Abilities Requirements:
● Strong leadership skills, ability to influence leaders and lead complex projects. Facilitation skills and presentation skills.

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $44.12 - $63.42 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.