Pardee BlueMD Chief Operating Officer

Job Description

Description

Job Summary:

The Chief Operating Officer (COO) is a senior executive responsible for overseeing all operational aspects of the Federally Qualified Health Center (FQHC) subrecipient Pardee BlueMD. This oversight includes clinical services, administrative functions, compliance, and financial management, ensuring efficient delivery of quality healthcare to underserved and at-risk populations while adhering to FQHC regulations and maintaining the organization's mission and strategic goals; reporting directly to the CEO and works closely with other leadership teams to implement operational strategies and monitor performance across the health center. The COO will ensure appropriate team member, patient, and provider engagement in service delivery, project oversight, and decision making.

Responsibilities And Scope:

· Advance overall organizations knowledge of FQHC operations, HRSA compliance, and HRSA framework for Health Center engagement.

· Overseeing day-to-day operations of all clinic sites, including clinical staff, administrative teams, and support services. 

· Ensuring smooth patient flow, appointment scheduling, and access to care.

· Monitoring and optimizing operational efficiency across departments like registration, billing, care delivery and quality assurance.

· Collaborating with the CFO to forecast, develop and manage the FQHC budget, including revenue cycle management and cost control measures.

· Analyzing financial data to identify areas for improvement and cost savings as it relates to daily operations and value-based contracts.

· Monitoring compliance with billing codes and regulations related to Medicare and Medicaid reimbursement.

· Engages medical staff and operations leaders to ensure quality improvement initiatives are top of mind and that efforts enhance patient care and meet performance goals.

· Organizing teams to ensure clinical quality indicators and implementing corrective actions where necessary.

· Ensuring compliance with all applicable federal, state, and FQHC regulations, including HIPAA, CLIA, and OSHA.

· Align and engage with the FQHC (Blue Ridge Health) to ensure compliance with the Health Center requirements outlined by HRSA.

· Managing risk management activities and addressing potential compliance issues. 

· Leading and developing a high-performing leadership team.

· Overseeing staff recruitment, training, performance evaluations, and employee development. 

· Collaborating with the CEO and leadership team to develop and execute the organization's strategic plan. 

· Identifying opportunities for growth and expansion of services. 

· Building relationships with community partners and stakeholders to promote access to healthcare services and cooperative relationships that enable systems of care.

· Participating in outreach initiatives to engage underserved and at-risk populations Goals and Objectives.

Position Priority Goals and Objectives:

· Advance overall organizations knowledge of FQHC operations, HRSA compliance, and HRSA framework for Health Center engagement.

· Build a strong working relationship and collaborative partnership with the SVP/CEO, UNC Pardee leadership team, providers, and staff. Be seen as a reliable resource and trusted advisor across the organization and in the community.

· Lead and support culture and workforce initiatives. Demonstrate cultural awareness and sensitivity, leading by example to infuse a spirit of support and advocacy for patients and staff. Foster trust, collaboration, belonging, and purpose throughout the organization.

· Spearhead efforts to ensure discipline and focus on revenue growth, productivity, expense management, and profitability. Achieve results aligned with budget.

· Oversee all clinical operations and patient services. Ensure operational efficiencies, standardization, and optimization efforts are successfully implemented.

· Identify, manage, and address provider concerns and support the organization's provider recruitment efforts aligned with Pardee BlueMD's targeted growth and revenue goals.

· Demonstrate a propensity to generate and develop a culture of creativity and innovation. Be seen as a thought leader who has an appropriate appetite for risk and who is open to trying new solutions to significant care delivery barriers.

· Maintain a sharp knowledge of industry trends, opportunities, and potential challenges. Leverage one's understanding of the market locally and more broadly to identify opportunities for Pardee BlueMD.

· Collaborate with community-based organizations in Hendersonville and the broader area. Approach opportunities to partner with others in a humble manner and in good faith in order to build strong relationships across the aisle to better address health and other social needs for patients and families.

Leadership Skills and Competencies

· An effective operational leader with a reputation for effectiveness, honesty, integrity, credibility, and the capacity for building strong, trusting relationships with individuals at all levels of the organization.

· Visible and inspiring leader who brings gravitas and is extremely comfortable working and collaborating with others across the organization and broader community, regardless of title or position.

· A confident leader with a strong sense of empathy and connectedness to mission to serving the underserved, diverse, and marginalized communities.

· Data driven; promotes a culture of accountability.

· Outstanding interpersonal skills with an ability to communicate clearly and effectively to large groups, small gatherings, and individuals at all levels of the organization.

· A leader who has a sense of urgency for getting things done.

· An independent thinker who possesses the strength and ability to make difficult decisions that are not always popular.

· A strong focus on continuous improvement in providing high quality care and service excellence to patients, families, employees, and clinicians.

Qualifications:

Required

· Graduate degree in business administration, public health, health care administration, management, or related field is required.

· Minimum of five years leadership experience at a Federally Qualified Health Center-designated organization is required.

· Extensive knowledge and experience interacting with HRSA, Health Center Project Officer, and HRSA processes/tools such as UDS and Electronic HandBook.

· Demonstrated track record of success as a leader in a complex organization.

· A track record of success working in an environment that values independent thinking, collaboration, transparency, mutual respect, and a shared passion for excellence and innovation.

· Experience in effectively integrating, rationalizing, and creating change in a complex healthcare environment.

· Demonstrated excellent provider and collegial relationships. Demonstrated experience in reputation and crisis management.

· A history of leading, developing, and mentoring strong, cohesive management teams that drive operational and clinical excellence.

· Strong financial acumen and business orientation.

· A track record of success in creating a working environment in which morale is high and employees feel valued and find joy and meaning in their work.

· A strong customer service orientation and experience in a customer service driven environment.

· History of building positive community/stakeholder relations and outreach that builds stakeholder respect, moral and financial support, and enthusiasm about the organization’s work.

· A talent for understanding the interplay between operations, finance, and strategy.

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Executive Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: Yes