Care Management Assistant

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary:

Provides general clerical, secretarial and organizational support to the Manager of Case Management, to the departmental staff, and to the department.

Courteously screens and determines priority of calls, making every effort to contact person being called in urgent situations, and ensuring that calls of minor importance are held for later response when the person being called is involved in more important matters.

Ensures prompt delivery of telephone messages, to include name of caller, telephone number, time and date of call, message and disposition.

Accurately and promptly relays verbal messages to appropriate person.

Pleasantly greets visitors to the department, and promptly and appropriately addresses their needs.

Competently handles routine and simple requests without advice or assistance.

Creates correspondence and other documents in the proper format in accordance with dictation, written draft or verbal instructions, without errors in content, spelling or grammar, and within the designated time frames.

Routinely initiates draft responses to routine correspondence or requests, without prompting, and submits for management signature, so that management time is not taken up unnecessarily.

Ensures that a copy of all correspondence is made and appropriately filed in system or hard-copy records.

Graphs, tables, computations and analyses performed using spreadsheet, graphics or database software can be relied upon as accurate in their representations and computations.

Sorts and organizes in-boxes, daily, pointing out items of priority or particular interest, and processes items in out-boxes as indicated.

Proficient in use of keyboard operations and Microsoft office computer applications. Proficient in use of word processing, graphics and database software. Proficient in the use and operation of standard office equipment. Knowledge of medical terminology. Great interpersonal/communicational skills a must. Incumbent must demonstrate an ability to apply age-appropriate principles of communication during interaction with others. Incumbent must demonstrate competence per the position’s Skills Checklist before being allowed to perform independently.

Other information:
Education Requirements:
● Requires associate or bachelor’s Degree. Completion of formal curriculum for Medical Secretaries/ Administrative Secretaries or Administrative Assistants.

Licensure/Certification Requirements:
● Not applicable.
Professional Experience Requirements:
● (3) years of General - Secretary. Prefer experience in a healthcare setting.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Case Management

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No