Business & Quality Improvement Leader

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Join UNC Health: Lead Change That Matters

Position: Health Care System Business & Quality Improvement Leader

Location: Hybrid and Morrisville, NC

Job Summary:
Are you passionate about improving health care delivery at scale? UNC Health is seeking a strategic and skilled Health Care System Business & Quality Improvement Leader to drive high-impact, system-wide transformation. In this role, you’ll lead cross-functional teams to design smarter processes, champion data-driven solutions, and mentor the next generation of improvement specialists. You'll collaborate with executives and frontline teams to deliver results that truly matter—for patients, providers, and the entire system.

As a key leader within our Ambulatory Quality & Clinical Care Transforation Team of the Health Alliance, you’ll be at the forefront of initiatives that improve clinical outcomes, operational efficiency, reduce unnecessary costs and improve the patient experience. If you thrive in a fast-paced, collaborative environment and are motivated by purpose-driven work, we’d love to meet you.

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What You’ll Do:

🔹 Lead Complex Improvement Initiatives, Projects & Programs

• Drive system-level change across departments and service lines

• Challenge the status quo and inspire teams to rethink processes

• Influence and align leaders toward shared quality goals

🔹 Mentor & Develop Talent

• Guide and develop specialists, analysts, and support staff

• Serve as a coach and subject matter expert in quality tools and methodologies

• Build internal capacity for continuous improvement

🔹 Drive Data-Informed Decisions

• Lead advanced analytics to inform strategy (e.g., regression analysis, DOE)

• Translate data into insights that drive practical, lasting change

• Teach others how to use measurement for improvement

🔹 Problem Solve Across Boundaries

• Facilitate collaborative problem-solving across disciplines

• Resolve roadblocks, navigate differing priorities, and build consensus

• Identify innovative solutions that simplify and improve performance

🔹 Shape the Future of Quality at UNC Health

• Support strategic priorities in population health, equity, access, and more

• Partner closely with executives to champion improvement

• Contribute to a culture of excellence, accountability, and compassion

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Qualifications:

• Education: Bachelor’s degree required; advanced degree preferred

• Experience: Progressive leadership in quality improvement, process redesign, or systems engineering

• Preferred Skills: Lean Six Sigma, statistical analysis, project management, coaching/mentorship

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UNC Health is an award-winning, mission-driven health system that believes in better health for all. Join us and be part of a collaborative team improving lives across North Carolina.

Other Information

Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
● If Masters degree, then two (2) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $35.52 - $51.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.