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HCS SYSTEMS ADMINISTRATOR SENIOR - IT END USER SUPPORT

Job ID: INF00376
Location: Morrisville, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Job Description

Description

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies)

 


HCS System Administrator Senior will have a minimum of 4 years’ experience with Image management and Software Packaging/Deployment best practices in a Microsoft System Center Configuration Manager (SCCM) environment.

 
Responsibilities:
  • Building and maintaining standard desktop images such that they meet customer, technical, and Information Security requirements- including but not limited to application, driver, and bios version control. 
  • Building, deploying, and maintaining software packages to HealthCare System endpoints.  These packages may be built/deployed as part of standard operating procedures for version control, or may be done urgently during non-business hours to mitigate risks posed by exploits. 
  • The HCS System Administrator Senior will work with vendors to understand timelines and impacts of new hardware platforms, and application owners to coordinate testing of standard applications on new operating systems. 

Candidate will also help optimize interface between SCCM and ITSM tool and build SCCM reports for leadership consumption.  Microsoft SCCM Certification preferred.

 

Experience in some or all of the following is also preferred:

  • Active Directory, Group Policy
  • TCP/IP, DNS, DHCP
  • Virtual Desktop Infrastructure
  • Additional enterprise technologies such as: remote endpoint management, antivirus, data encryption tools, and scripting.

Candidate should have excellent communication and troubleshooting skills, experience working in a clinical environment, and be capable of lifting 50 lbs.  May be responsible for providing direction to colleagues in areas of subject matter expertise. Candidate may also be part of an on call rotation that may include onsite service during evenings, nights, weekends and holidays.

 

Qualifications

Education Requirements:

Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

 

Licensure/Certification Requirements:

No licensure or certification required.

 

Professional Experience Requirements:

If a Bachelor's degree: Five (5) years of direct experience.

If an Associate's degree: Nine (9) years of direct experience.

If a High School diploma or GED: Thirteen (13) years of direct experience.

 

Knowledge, Skills, and Abilities Requirements:

Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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