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RN PATIENT SERVICES MANAGER III - PEDIATRIC EMERGENCY DEPARTMENT

Job ID: NUR00QJE
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Full-time
Shift: Day Job

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Job Description

Description

Nurse Manager needed for Pediatric Emergency Department

 

The UNC Hospitals Emergency Department (ED) is a designated Level 1 Trauma Center serving as North Carolina's primary referral hospital as well as also serving as the community hospital for Chapel Hill/ Orange County.  UNC Hospitals is also recognized as a verified Burn Center, Joint Commission Comprehensive Stroke Center, and AHA Gold Level facility for the care of STEMI patients.

 

The Emergency Department at UNC Hospitals cares for patients ranging from minor illnesses and injuries to critical medical emergencies and trauma patients ranging in age neonates to the elderly.  This large number of high acuity patients received in our department contributes to a very challenging and rewarding clinical environment for nurses and other members of our multi-disciplinary healthcare team. 

 

The 90-bed ED utilizes a pod design with a team staffing format.  All rooms have central monitoring capability.  The ED is organized in the following functional areas:

 

     - Acute Care (Team A & B)

     - Three Trauma Bays (adult/ pediatric trauma and resuscitation)

     - Acute beds equipped for cardiac and invasive monitoring

     - SANE exam room (for sexual assault exams)

     - Behavioral Health ED

     - Psychiatric/Crisis rooms

     - Pediatric ED

 

The Pediatric ED consist of 10- beds with the ability to flex up to 16 beds in high census.  The staff utilize the team nursing approach with 2-3 RNs based on acuity and census.

 

The primary purpose of the manager is to ensure exceptional quality care and services are available and responsible for creating an environment conducive to recruiting and retaining staff while effectively using clinical and financial information to establish and meet budgetary goals.  The manager is also responsible for ensuring internal and external regulatory standards of nursing practice are met, ensure customer satisfaction, as well as lead and participate in quality improvement initiatives, and performance improvement. 

 

Duties include but are not limited to the following.

 

Patient care- Ensures appropriate care and services are available to patients/clients and families.  Facilitates interdisciplinary collaboration in patient/client care planning.  Ensures appropriate clinical staffing and skill mix for patient care.  Supervises a large team of professionals/paraprofessionals which include nursing staff, nursing assistants, health unit coordinators.

 

Human Resources Management- Effectively manages human resources.  Creates an environment conducive to recruiting and retaining staff.  Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff.  Provides staff with annual performance feedback and opportunity to set professional goals.  Integrates scientific evidence regarding retention of nursing staff into unit planning.

 

Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals.  Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources.  Evaluates the impact of strategic fiscal changes on quality outcomes.

 

Accreditation Issues- Ensures internal and external regulatory standards of nursing practice are met or exceeded.  This includes organizational policy and procedures as well as state, Joint Commission, Boar of Nursing and other specified accrediting bodies.  Integrate current scientific evidence with standards of practice.

 

Quality Improvement- Leads and participates in quality improvement initiatives which focus on identified patient safety or quality of care deficits.

 

Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members.  Accountable for annual competency evaluation of staff to ensure staff has the knowledge and skills to care for the specified patient population.

 

This is a full time 40 hours per week position with 24/7 operational responsibility.

 







 

 

Qualifications

Requires a Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing and licensure to practice as a Registered Nurse in the state of North Carolina. Professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required at the time of application. Requires three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

This is a State position employed by UNC Health Care System.
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