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HCS TELECOMM TECHNICIAN - IT NETWORK SERVICES

Job ID: OTH01OEL
Location: Morrisville, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Job Description

Description

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies)

 

Job description / responsibilities for this position
The UNCHCS Telecom Technician will play a key role in maintaining the communication systems for UNC Health Care System. This role will be critical in responding to ServiceNow incidents, service requests and tasks; provide direct customer training; and be the primary delivery person for equipment deployments.


DESCRIPTION OF DUTIES
  • Support – Support the UNC Health Care Telecommunication department. Address end user’s needs, support and troubleshoot telecommunication issues. This includes required on-call rotation and telepresence issues.
  • Implementation – Install new telecommunication systems and upgrade existing telecom systems. This includes analog, Voice over IP communications systems and telepresence systems.
  • Proactive – Oversee technical issues and report issues to telecommunication engineering. Support upgrades and provide technical support.
  • Documentation – Maintain documentation of telecommunication network, analog line placement and voice of IP placement
 

Qualifications

Education Requirements:

Associate's degree in Telecommunications or related field (or equivalent combination of education, training and experience).

 

Licensure/Certification Requirements:

No licensure or certification required.

 

Professional Experience Requirements:

If an Associate's degree: No prior experience required.

If a High School diploma or GED: Four (4) years of relevant experience.

 

Knowledge, Skills, and Abilities Requirements:

Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

 
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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