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Job ID: OTH01PPX
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Shift: Day Job
This position is located within UNC Hospitals Cardiology Clinic.
Performs a variety of complex duties in support of reimbursement from patients and insurance carriers.
Collect delinquent account payments from patients and carriers. Authorized to expedite garnishment of wages for payment of outstanding charges. Collect payment on delinquent accounts by processing forms, generating correspondence, responding to appeals and presenting case at hearings.
Contact insurance carriers to obtain authorizations and referral approvals for services and procedures. Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers. Submits requested medical information to insurance carrier.
Evaluate accounts, billing, payments, and posting of accurate charges for a highly specialized and complex medical service such as transplant
Maintain data tables for systems that support Patient Accounting operations. Evaluate carrier and departmental information and determines data to be included in system table
May serve as a lead worker to provide problem resolution and assistance to lower level positions.
Obtain information from patients to verify insurance coverage and financial status in order to obtain proper reimbursement. In cases of acute patient presentation, obtain identity of patient, insurance information, etc. or follow up with patient for information when patient is coherent.
Perform other office/administrative support duties. NOTE This duty should not comprise more than 40% of the position's total duties.
Post payments and denials to patient accounts, reconcile accounts, research and resolve a variety of problems relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims. Contact patients, physicians and insurance companies to obtain information necessary for account resolution through write-offs, reversals, adjustments, refunds or other methods.
Process a variety of forms that may be complicated by legal issues (Psychiatry, patient confidentiality) in accordance with UNCHCS policies and procedures. Input information into variety of systems
Research and determine if carrier denial of claim is valid. Abstract information from medical records to support appeal of carrier denials and/or make recommendations to change coding of charges in accordance with ICD-9 and CPT codes. Resolve denials of claims with carriers and patients.
QualificationsHigh School diploma or GED. Three (3) years of experience in a clerical, accounting or customer service setting. Substantial knowledge of a variety of carrier policies, procedures and practices is required.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.