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PATIENT EXPERIENCE ADVISOR - PATIENT RELATIONS

Job ID: OTH01PTN
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Full-time
Shift: Day Job

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Job Description

Description

The Patient Experience Advisor ensures positive, fair, and consistent health care experience services. This role collaborates with employees on all levels, patients, and guests to conduct investigations into allegations involving care and service for the health system. The Patient Experience Advisor determines the appropriate investigatory approach, analyzes the information obtained to reach reasonable conclusion and works with parties involved to provide an appropriate verbal or written response.

Qualifications

Bachelor’s degree in a related field. Four (4) years of relevant experience or an equivalent combination or education and experience.


If Associate's degree, requires eight (8) years of relevant experience.

If High school, requires twelve (12) years of relevant experience.



CPXP Certification within one year of hire.

This is a State position employed by UNC Health Care System.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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