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Job ID: PHA006R9
Location: Durham, NC
Facility/Division: SHARED SERVICES
Shift: Day Job
Position: Pharmacy Access & Solutions Tech
Location: Imperial Center / Durham
Hours: Full Time, 40 hrs/wk
The Pharmacy Access and Solutions Technician provides support related to medication access, utilization and optimization. The technician has a high level of autonomy working directly with patients, prescribers, payers and other members of the healthcare team. The position identifies and initiates process development and improvement activities with emphasis on providing high quality patient care and customer service.
The Pharmacy Access & Solutions Technician will:
Proactively identify and analyze opportunities for intervention and seek solutions to customer concerns encountered both inside and outside of the department
Utilize internally developed systems, the electronic health record (EPIC) and commercial vendor software to document and track patient eligibility, prescriptions, patient communications and program enrollment
Document and communicate findings to the patient, provider and pharmacies per internal operational standards in a timely and professional manner
Provide support to develop and utilize processes that improve operational workflow to positively impact patient care and optimize clinical processes.
Respond to and resolve pharmacy-related inquiries from members, clients, providers, or pharmacies related to medications. Appropriately triage inquiries to relevant team members when additional expertise is required.
Assist in training for new employees and pharmacy learners
High School Diploma or GED. Two (2) years of pharmacy technician experience required.
Registration with the NC Board of Pharmacy unless enrolled in a PharmD program. CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.