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ADMINISTRATIVE SPECIALIST - ONCOLOGY PATIENT ACCESS

Job ID: OFF004R8
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Full-time
Shift: Day Job

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Job Description

Description

ADMINISTRATIVE SPECIALIST
Oncology Return Patient Scheduler - NC Cancer Hospital
Scheduled Work Hours: 8:30 a.m. – 5:00 p.m. (M-F Days) 


 


JOB SUMMARY:  


Under general supervision of the Oncology Return Scheduler Supervisor, the return scheduling team coordinates and oversees complex scheduling, maintains daily reports, participates in projects and operation support, assist with development of departmental and program standards, and provides professional assistance to physicians, nursing, clinics, and management staff. Scheduled work hours are Monday through Friday 08:30 a.m. to 5:00 p.m., with flexibility to work as early as 7:30 a.m. and as late as 5:30 p.m. as needed. 


RESPONSIBILITIES INCLUDE:  

 

 

  • Completing the check-out process for all patients
  • Maintaining a daily End of Day report for assigned disease group
  • Maintaining No Show, Cancel Visit, and Reschedule report as outlined in the departments guidelines
  • Cross-training and cross coverage with other disease groups as needed
  • Complex coordination of appointments for patients
  • Scheduling from internal requests
  • Maintaining workque scheduling requests for assigned disease group.
  • Answering incoming calls and returning calls from voicemail
  • Participating in department quality improvement activities
  • Attending monthly staff meetings

 

 

 

 

 

 

 

 

 

 

Qualifications

High School diploma or GED. Five (5) years of clerical experience of increasing variety and/or complexity.

 

If a Bachelor's degree: One (1) year of clerical experience of increasing variety and/or complexity.

 

If an Associate's degree: Three (3) years of clerical experience of increasing variety and/or complexity.

This is a State position employed by UNC Health Care System.
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