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FRONT DESK COORDINATOR (TEMPORARY) - GUEST SERVICES

Job ID: TEM000DA
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Full-time
Shift: Day Job

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Job Description

Description

*This is a TEMPORARY Position* 
Hours: Rotating shifts, weekends and holidays 

The primary responsibility of the candidate hired to be the Guest Services Front Desk Coordinator is to provide a positive first impression to all customers of the University of North Carolina Hospitals while providing accurate and relevant patient information as requested. The Front Desk Coordinator also provides a large amount of patient transport, moving patients from their vehicles to various points throughout the hospitals, as well as from inpatient rooms to hospital lobbies. The Front Desk Coordinator's responsibility also extends to patients, staff, and guests. The Guest Services team serves as the first point of contact for all people entering through the front lobbies, so it is expected that all guests arriving to the University of North Carolina Hospitals will be welcomed by warm and caring team members who are committed to providing excellent service. 

Skills: 

• This position requires good customer service skills. 
• The ability to converse with diverse populations is essential. 

Qualifications

High School diploma or GED or the ability to read and comprehend simple instructions, short correspondence and memos, and the ability to write simple correspondence.      

This is a State position employed by UNC Health Care System.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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