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Job ID: FIN003PM
Location: Morrisville, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Job Description


The current open position is located in Cash Posting and Self-Pay Credits. 


The HCS Billing Services Supervisor will have oversight for assigned aspects of Patient Financial Services (PFS) including responsibility for staff oversight and daily operational processes for billing, follow-up, payment postings, incoming correspondence, and call center activities. These activities are for all Shared Service entities within UNC Health Care System, including UNC Hospitals (acute, rehab, psych) which is an academic facility, UNC Rex (community based hospital), UNC Caldwell (community based hospital), and UNC Chatham (critical access hospital). Call center and customer service supervisors will have oversight for any enterprise system that is on EPIC including owned and managed hospitals and all physician groups.

Additionally, the Supervisor is responsible for ensuring processes are conducted efficiently and in a high quality manner to meet financial goals and adhere to compliant billing and collection regulations.


Bachelor's degree in a related field (or equivalent combination of education, training and experience).

If a Bachelor's Degree: Two (2) years of relevant experience and one (1) year of supervisory experience.
If an Associate's Degree: Six (6) years of relevant experience and one (1) year of supervisory experience.
If a High School Diploma or GED: Ten (10) years of relevant experience and one (1) year of supervisory experience.

Ability to research complex billing and regulatory requirements in order to understand and analyze payer regulations.

Extensive knowledge of Claim edits, CPT, HCPCS, ICD-10, and Revenue Codes. Proficient in billing regulations and guidelines (Medicare, Medicaid, third-party billing rules, coverage, payment, and compliance).

Results oriented with the ability to meet deadlines in a fast-paced, dynamic and project-oriented environment.

Proficient in time management with superior prioritization skills.
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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