Join our Talent Network
Skip to main content

*Important Notice:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • Positions are only open current UNC Health employees.
  • Please be sure to have your employee ID number and UNC Health email address available.

Select a UNC Health entity below to log-in and get started.

Caldwell UNC Health Care

Chatham Hospital

UNC Medical Center

UNC REX Healthcare

UNC Rockingham Health Care

UNC Physicians Network

Need further assistance? Please submit a request through the myHR Portal.

Current UNC Health Employees, learn about our Discovery Employee Referral Program! If you’re referring someone through our Discovery Employee Referral Program, please be sure to submit your referral before your referral applies.

ADMINISTRATIVE ASSOCIATE - PATIENT ACCESS UNCH ADMISSIONS

This job posting is no longer active.

Job ID: OFF004SX
Location: Chapel Hill, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

Joining UNC Health Care system means you’ll become part of an inclusive organization with a mission to improve the health and well-being of the diverse communities we serve.

Job Description

Description

This position will be located in our Audiology Clinic at Carolina Crossing, Chapel Hill

 


Essential Duties and Responsibilities

 

*Maintains an environment of safety and privacy for patients, self and others.

 

*Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.

 

*Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.

 

*Completion of pre-registration (by phone or by form) for patients as required or requested.

 

*Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.

 

*Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).

 

*Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing

 

accuracy.

 

*Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is

 

scanned/saved to correct location and is legible.

 

*Meets the department target for wait times for registration.

 

*Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.

 

*Meets departmental target for registration timeliness.

 

*Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.

 

*Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to

 

other co-workers. Demonstrates willingness to change to ensure continuous improvement.

 

*Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making

 

corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

 

*Effectively precepts new co-workers as assigned.

 

*Attends 75% of staff meetings.

Qualifications

High School diploma or GED. Three (3) years of clerical experience.
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
Share: mail
 
Recent Job Searches
Recently Viewed Jobs

Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.