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Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Full-time
Shift: Day Job

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Job Description


Volunteer Services Coordinator - Bilingual Spanish

The Carolina Conexiones Program coordinator manages a volunteer navigation program for Spanish speaking pediatric patient families. Since 2015 this program has been a partnership with the SOM Department of Pediatrics & volunteer services covering the pediatric Specialty, Primary Care, and Children's Hospital Raleigh clinics & Children's Hospital inpatients.

Job Summary:


This position supports the Volunteer Services Department leadership team in its mission to assist the UNC Medical Center in its endeavors to provide comprehensive health care to the communities it serves, and to provide a meaningful outlet for the human need to be of service to that community.  This position assists the Volunteer Services Director in implementing a variety of volunteer programs and related activities, including the coordination and supervision of volunteers, community groups and shadow visitors.  Coordinators are responsible for tracking and monitoring to ensure that the volunteers and the programs comply in accordance with all agency regulations and certification requirements.

Description of Job Responsibilities:

Volunteer Recruitment and Retention:

1.    Initiates and manages the volunteer recruitment programs for community members, college and high school students.

2.    Recruits, interviews, screens, and places eligible volunteers in assignments that will maximize the skill set of the volunteer candidates and support the goals of the assignment area in the hospital.

3.    Ensures the candidate has successfully completed and passed the background screening.

4.    Ensures candidates are compliant with the required medical review (to include annual immunizations such as the flu vaccine), policies for using PPE and documents in their volunteer record.

5.    Documents the satisfactory completion of the required compliance education upon initial entry and annually thereafter, and documents in the volunteer record.

6.    Develops and implements orientation programs and training to include an option for virtual training as needed.  Organizes speakers, develops program materials and ensures volunteers are informed of and comply with all relevant regulations, policies, and procedures.

7.    Partners with the Parking and Photo ID department to ensure volunteers are provided with a parking permit (as needed) and the appropriate Photo ID badge for entry to the assigned areas of the facility in order to perform their volunteer responsibility.

8.Issues the designated volunteer uniform to ensure that the volunteer is properly identified to staff, patients and visitors.


Volunteer Development

1.Develops and reviews assignment descriptions on a regular basis to ensure that they are current and reflect expected responsibilities to meet Carolina Care values, TJC and other credentialing guidelines. 

2. Conducts the training and orientation of volunteers.  Provides additional training as needed for updating roles and responsibilities of volunteers to be current with hospital policies.

3.Rounds on volunteers in their assigned areas to ensure the placement fits the volunteer and meets the needs of the area.

4.Evaluates the volunteer’s performance using formal and informal tools, procedures and methods. Mediates performance issues and concerns as requested by the liaison and provides coaching and training as needed.

5.Plans,develops and implements events and programs to recognize the contributions of the volunteers annually.

6.Maintains and fosters relationships with volunteers to enhance their satisfaction and success of volunteering.


Program Management

1.    Maintains an environment of safety for patients, staff and visitors.

2.    Manages assignment areas by coordinating with the departmental or service area liaison to ensure the needs of the volunteer assignment support the goals of the area reflect Carolina Care values and meet TJC and other credentialing guidelines.

3.    Educates liaisons and other staff in integrating volunteers with their staff, managing and recognizing them as team members.

4.    Maintains volunteer personnel records in the electronic management system (Vsys).

5.    Ensures regulatory compliance with local, state and federal laws, accrediting agencies, and hospital policies as they relate to volunteer services.

6.    Provides reports of hours of service, compliance, areas served, and other metrics requested by the director.

7.    Manages materials/resources and adheres to the budget for specific volunteer programs.

8.    Coordinates with departmental managers to develop volunteer programs specific to their needs to support patient satisfaction.

9.   Develops and updates training and resources and conducts semi-annual meetings with designated volunteers and the liaisons. Tracks metrics for specialized programs such as Doula, Pet Visitation, Volunteer Lay Navigators, and Behavioral Health Volunteer Navigators. Updates and documents current required certifications for the specialized programs.

10. Assists in developing, establishing and maintaining efficient systems for tracking: volunteer attendance, volunteer contributions by assigned areas, volunteer satisfaction feedback, volunteer placement evaluation and volunteer performance evaluation per the departmental policy.

11. Provides monthly updates to the Director to include metrics, issues, new programs for development and other ongoing program information.

12.  Actively collaborates with the full management team at all levels at the Medical Center, HBH, WakeBrook and offsite clinics to develop productive volunteer programs that align with UNC Health Care goals.

13. Effectively promotes awareness of UNC Health Care volunteer services program in the community, on approved social media platforms and to local agencies.

14. Assists in the development and production of the volunteer newsletter published monthly. 

15. Accepts and processes donations from community groups, students and individuals and provides the approved documentation to the donor.

16. Provides quarterly reports to the Volunteer Association as it relates to programs within the Medical Center and those they financially support.

Master's Degree preferred.

Certified Healthcare Volunteer Management - Preferred

Must be fluent in Spanish and have an understanding of the Latinx community as it relates to health care.

Prefer at least two (2) years of volunteer management experience and program management.

Knowledge of and experience with a volunteer management computer program (Volgistics or Vsys).

Excellent computer skills in Microsoft Office to include Excel, PowerPoint and Publisher.

Working knowledge of social media platforms.

Good communication skills.


Bachelor's degree in an appropriate discipline (or equivalent combination of education, training and experience).


If a Bachelor's degree: Two (2) years of work in volunteer services which has provided the required skills and abilities.


If an Associate's degree: Six (6) years of work in volunteer services which has provided the required skills and abilities.


If a High School diploma or GED: Ten (10) years of work in volunteer services which has provided the required skills and abilities.

This is a State position employed by UNC Health Care System.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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