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INTAKE SPECIALIST - PATIENT ACCESS REX ED

This job posting is no longer active.

Job ID: OTH01PYC
Location: Raleigh, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Night Job

Joining UNC Health Care system means you’ll become part of an inclusive organization with a mission to improve the health and well-being of the diverse communities we serve.

Job Description

Description

Hours: 6:45pm-7:15am

Rotating Nights

 

 

Job Summary:

 
The intake specialist assists in the patient registration process by scheduling appointments, entering patient information and providing excellent customer service.

Description of Job Responsibilities:


• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Answers telephones, directs calls, takes and delivers messages
• Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned.

Qualifications

High School Diploma or GED. Two (2) years of customer service and/or clerical experience required.


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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