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Job ID: OFF004U2
Location: Chapel Hill, NC
Facility/Division: SHARED SERVICES
Shift: Day Job
This positon will be located at the UNCH Center for Rehabilitation Care in Chapel Hill. This is a Tues - Sat position.
Essential Duties and Responsibilities
*Maintains an environment of safety and privacy for patients, self and others.
*Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
*Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
*Completion of pre-registration (by phone or by form) for patients as required or requested.
*Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
*Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
*Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
*Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
*Meets the department target for wait times for registration.
*Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
*Meets departmental target for registration timeliness.
*Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
*Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
*Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
*Effectively precepts new co-workers as assigned.
*Attends 75% of staff meetings.
QualificationsHigh School diploma or GED. Three (3) years of clerical experience.
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.