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Job ID: OTH01Q1S
Location: Morrisville, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Joining UNC Health Care system means you’ll become part of an inclusive organization with a mission to improve the health and well-being of the diverse communities we serve.

Job Description


The Strategic Quality Improvement Coaching team within Practice Quality and Innovation seeks an individual who will improve quality and organizational excellence through support of process improvement initiatives. This position will support our aim of enhancing health and well-being through the development and delivery of scalable strategies, solutions, and tools. Working collaboratively with the Strategic Quality Improvement Coaching Team, this individual will contribute to the development and sustainment of frameworks for educating customers and supporting clinics throughout the UNC Health with quality improvement strategies.

The ideal candidate will:

  • have the ability to develop and maintain relationships with key stakeholders such as clinicians, care teams, and administrators
  • have experience providing guidance and training to teams through written and visual communication as well as through in-person or virtual group sessions
  • be comfortable planning and managing events both in-person and virtually
  • develop, deploy, and coordinate ad-hoc projects as needed to improve performance, both internally and with a system-wide scope
  • be creative, well-spoken, and articulate in order to effectively communicate and build relationships with the team and our clients
  • have intermediate proficiency with Microsoft Suite
  • be able to handle multiple projects and priorities simultaneously in a dynamic fast-paced environment, while maintaining a keen eye for detail
  • work well in a team environment, but also able to work independently and be results driven
  • innovate by thoughtfully experimenting and re-imagining traditional solutions to create and facilitate a culture of continuous improvement and collaboration designed to empower and connect co-workers and clinical staff as One UNC Health Community


  • Bachelor's degree in an appropriate discipline. 
  • If Associates Degree: Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.

Preferred skills/experience:

  • the ability to create and maintain resources and deliverables for new and ongoing initiatives

  • experience with data visualization, graphic design, and/or video editing (Adobe Creative Suite experience is a plus!)
  • experience project management or Lean Six Sigma experience
  • experience within a clinic or medical center environment

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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