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TELECOM SPECIALIST - MEDICAL TELECOMMINCATIONS

This job posting is no longer active.

Job ID: OTH01Q1V
Location: Chapel Hill, NC
Facility/Division: UNC MEDICAL CENTER
Status: Part-time
Shift: Day Job

Joining UNC Health Care system means you’ll become part of an inclusive organization with a mission to improve the health and well-being of the diverse communities we serve.

Job Description

Description

Location: UNC Medical Center
Shift: Multiple Shifts and Hours Available.

Job Summary:
 
This position is responsible for answering and directing phone calls from internal and external callers.  Calls may be routine or emergency calls for assistance. The incumbent will need to be organized and detailed oriented with the capability of multi-tasking a number of functions simultaneously while maintaining accuracy.

Description of Job Responsibilities:

1. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.

2. Provides general information and assistance to callers regarding hospital hours, procedures, or departments.

3. Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.

4. Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.

5. Services and maintains equipment in proper working order. Responsible for monitoring door alarms, door access, reporting alarms from printouts on refrigerated medication and blood related equipment.

6. May function as lead operator in the absence of the supervisor.

 

Qualifications

High School diploma or GED. Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience.
This is a State position employed by UNC Health Care System.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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