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HCS APPLICATION SYSTEMS ANALYST - RESEARCH - IT ANALYTICS

Job ID: INF003BQ
Location: Morrisville, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Job Description

Description

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies)

 
HCS Application Systems Analyst for Research – IT Analytics
 

The Application Systems Analyst is a key contributor supporting Research Application functions.  Works with enterprise wide business and IT management to understand and prioritize requirements.  Solves technical problems.  Builds, tests, and maintains research functions in Epic.  Works under limited supervision.

 
Duties
  • Provides a high level of technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business functions across the health system.
  • Build, test, and maintain solutions which support research and work in a highly integrated fashion with other Epic teams including Registration and Scheduling, Hospital Billing, Professional Billing, Ambulatory and Inpatient Clinical teams and Health Information Management to ensure that changes align across integrated applications. 
  • Participate in planning for upgrades, patches, revisions and build and implement required changes efficiently. 
  • Collaborate with university-side IT teams to resolve issues involving research systems (IRB, CTMS) interfaced to Epic.
  • Develops and maintains clear, understandable documentation to describe program development and modification, as well as the troubleshooting process. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
  • Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports.
  • Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
  • Partners with billing teams to support system level Integrated Billing office with research issues.
  • Functions as a technical consultant to the health system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
  • Coordinates small-scale projects 
  • Participates in a 24/7 on-call rotation for supporting assigned applications.
 
Preferred Qualifications
Licensure:
  • Certification in Epic Research Clinical or Epic Research Billing preferred OR certification within onboarding training period post employer-sponsored onsite Epic training.
  • Certification in Epic MyChart or EpicCare Ambulatory preferred.
 
Knowledge, Skills, and Abilities Preferred:
  • Academic research best practices and regulatory guidelines.
  • Experience with Epic Hospital Billing or Professional Billing applications and knowledge of business operations of hospital billing or professional billing departments desirable. 
  • Experience with clinical trials or other biomedical research in a hospital setting desirable. 
  • Experience with end user training a plus.
 
General Skills:
  • Excellent analytical and communication skills.
  • Ability to work well in a team environment.
  • Highly responsive to internal customers.
  • Customer service excellence and end-user training and support.
  • Project management skills and demonstrated ability to successfully manage multiple tasks simultaneously

Qualifications

Education Requirements:

Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).


Licensure/Certification Requirements:

No licensure or certification required.

 

Professional Experience Requirements:

If a Bachelor's degree: Two (2) years of direct experience.

If an Associate's degree: Six (6) years of direct experience.

If a High School diploma or GED: Ten (10) years of direct experience.

 

Knowledge, Skills, and Abilities Requirements:

Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

 

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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