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Job ID: HEA009GM
Location: Eden, NC
Facility/Division: SHARED SERVICES
Status: Full-time
Shift: Day Job

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Job Description


The Site Manager of each Health Information Management (HIM) Department will be responsible for the implementation and oversight of HIM Operations functions at the local network entity. They will have management responsibility for their local on-site network entity staff members.

The Site Manager is responsible for implementing system-wide procedures and processes for core HIM Operations at the local network entity (including, but not limited to: Identity; Chart Correction; Analysis; Delinquent Chart Management; ROI; Transcription, Forms Management; Document Imaging, and Decentralized QA) in order to meet the overall needs of the health care system. Additionally, the Site Manager is responsible for ensuring processes are conducted efficiently and in a high quality manner to meet service level agreement (SLA) expectations and regulatory standards for HIM Operations.


  • HIM - Implements system strategies for HIM activities including, but not limited to, document imaging, transcription, physician analysis/suspension, ROI, and forms management. Ensures policies, protocols, procedures and expectations are consistently adhered to for applicable HIM functions and has primary responsibility to ensuring their successful implementation. In collaboration with the HIM Leadership develops the fiscal budget for HIM operations. Reviews financial and operational data evaluating quality of work, production standards, and expenses. Maintains accountability for budgetary resources for assigned areas. Monitors expenditures and reports variances. Takes corrective action as appropriate. Implements HIM Operations employee orientation and training programs to ensure competent staff. Evaluates and reports departmental performance with defined organizational and departmental outcomes by ensuring applicable area attainment of benchmark/goals and implementing performance improvement plans as needed. Ensures effective human resource management: effectively recruits, hires and orients new staff and ensures proper framework for manager and team leads to function in these roles as appropriate. Evaluates individual staff members performance and provides ongoing mentoring/coaching/management. Evaluates employee satisfaction, develops retention strategies and addresses employee concerns. Oversees the planning, coordination and integration of applicable HIM operations with other services throughout the organization. Interacts with all areas, as needed, which impact applicable HIM functions. Monitors and ensures the implementation of policies and procedures to ensure corporate, legal and regulatory compliance within applicable HIM functions. Serve on local and/or system committees, councils, focus groups and work teams associated with advancing the HIM strategy.
  • Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Ensures that team treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives. Develops effective staff professional development plans.
  • Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
  • Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.


  • Bachelor's degree in a related field (or equivalent combination of education, training and experience). National Health Information Management certification through AHIMA as a RHIT or graduate of an accredited Health Information Management Program preparing for the exam.

  • If a Bachelor's Degree: Two (2) years of relevant experience.

  • If an Associate's Degree: Six (6) years of relevant experience.

  • If a High School Diploma or GED: Ten (10) years of relevant experience.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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