Admin Specialist

Job Description

Description

The Kidney Pre-Transplant Program Assistant supports the overall functioning of the Pre-Kidney Transplant Program. 

Responsibilities may include, but are not limited to:
1. Serving as primary contact and patient liaison for all complex customer service and administrative issues
2. Maintaining working relationships with hospital staff to address patient needs
3. Performing complex patient scheduling to accommodate each patient's unique needs according to organ-specific requirements (see organ-specific Referral, Evaluation, and Selection policy)
4. Triaging phone calls
5. Participating in training others; implementing and sharing best practices
6. Documenting patient interactions in electronic health record
7. Participating in the following: Regulatory Compliance, Process improvement initiatives, Departmental meetings

The Transplant Program Assistant reports to the Transplant Administrative Supervisor or designee.

Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Five (5) years of clerical experience of increasing variety and/or complexity.
● If Bachelor's degree, one (1) year of clerical experience of increasing variety and/or complexity
● If Associate's degree, three (3) years of clerical experience of increasing variety and/or complexity.
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer:

Entity: UNC Medical Center

Organization Unit:  

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Not Applicable