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Job ID: 745
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job
The UNC Eye Centers' Administrative Associate is at the forefront of all patient service and is our patient's first point of contact with our Eye Center either at our front desk or in our communications office. Daily tasks for this position are patient registration, appointment scheduling, check-in/out, managing a multi-line phone system, POS collections, referral coordination, work-queues, in/out basket messaging. MyChart messaging and insurance verification and eligibility. First and foremost this position requires exceptional customer service and communication skills. Additional skills preferred are Epic experience, computer knowledge, medical terminology, accuracy and the ability to problem-solve. The successful candidate will be self-motivated and possess a strong teamwork ethic.
● High School diploma or GED
● No licensure or certification required.
Professional Experience Requirements:
● Three (3) years of clerical experience.
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation
Entity: UNC Faculty Physicians
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Not Applicable
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.