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Admin Associate

Job ID: 745
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job

Job Description

Description

The UNC Eye Centers' Administrative Associate is at the forefront of all patient service and is our patient's first point of contact with our Eye Center either at our front desk or in our communications office. Daily tasks for this position are patient registration, appointment scheduling, check-in/out, managing a multi-line phone system, POS collections, referral coordination, work-queues, in/out basket messaging. MyChart messaging and insurance verification and eligibility. First and foremost this position requires exceptional customer service and communication skills. Additional skills preferred are Epic experience, computer knowledge, medical terminology, accuracy and the ability to problem-solve. The successful candidate will be self-motivated and possess a strong teamwork ethic.  


Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Three (3) years of clerical experience.
Knowledge/Skills/and Abilities Requirements:
● Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation


Job Details

Legal Employer:

Entity: UNC Faculty Physicians

Organization Unit:  

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Not Applicable



This is a State position employed by UNC Health Care System.
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