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Chief Nursing Officer (CNO) - UNC Hospitals

Job ID: 2324
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Chief Nursing Officer of UNC Hospitals and clinics (to include the Academic Medical Center in Chapel Hill, Hillsborough hospital, & WakeBrook Behavioral Health) is responsible for planning, organizing, directing and monitoring overall operations for the division of nursing including quality, safety, and finance outcomes. The CNO ensures compliance with patient care quality standards as it relates to the care provided to all age groups of patients ranging from neonate to geriatric across UNCH. This position has responsibility, authority and accountability for nursing practice, nursing education and nursing research activities. The CNO functions at the senior leadership level to provide effective leadership and to coordinate leaders to deliver nursing care, treatment, and services. Assures a process for assessing competency of all nursing personnel. Maintains efficient and effective departmental operations while meeting required compliance with all state, federal, and local regulations laws, standards, and protocols. In collaboration with the Dean of the School of Nursing, directs the training and instruction of nursing students. This position reports to the President of UNC Hospitals.


1. Serves as the most senior nursing leader to the Triangle West hospitals and represents the Triangle West hospitals and clinics in UNC Health system planning and initiatives. Creates a positive, collaborative work environment. Develops and implements goals, objectives, policies and procedures. Directs personnel functions, including recruiting, hiring and retention of staff, and handling disciplinary actions. Ensures that operations comply with established standards and regulations. Prepares and oversees business reports, including annual budgets. Provides guidance to staff and acts as resource to colleagues.
2. Quality: Collaborates extensively with the CMO to develop, implement and monitor quality patient outcome metrics. Works with hospital leaders to ensure consistent patient outcomes in all settings. Provides quality services that meet the regulatory and accreditation requirements and ensures that services are delivered safely and efficaciously. Monitors unit performance improvement outcomes and guides staff and managers to use strategies to ensure quality and patient satisfaction. Leads managers to use strategies to improve employee satisfaction. Participates in sentinel events analysis and facilitates an environment that promotes a safe practice setting. Oversees nursing department performance improvement program, including the management of the personnel and performance improvement initiatives and strategies.
3. Leadership: Aligns work goals with organizational strategic direction and guides directors and direct reports in their goals. Leads formation of strategic goals for the department. Demonstrates corporate citizenship by participating in activities external to assigned departments. Demonstrates active support of organization initiatives and mentors directors and managers in these behaviors. Utilizes administrative, clinical and financial systems for data to facilitate decision-making. Leads and supports change efforts for improvement. Role models behaviors for nursing leaders and staff that promote the goals of the division of nursing and the organization; maintains effective working relationships with peers, medical staff, and direct reports. Arrives at decisions through a process of thorough analysis and thoughtfulness; makes decisions in a timely manner.
4. Financial Stewardship: Develops budget for assigned cost centers and assists directors and managers in development and monitoring of their cost centers. Works with CFO to analyze budgetary trends and nurse leaders in developing strategies for budget variances. Implements strategies to increase revenue and decrease costs and cost effectively manage personnel, supply and equipment resources. Makes necessary adjustments to ensure goals are achieved and/or meet budget projections.
5. Human Resources Stewardship: Recruits, selects, hires, coaches and uses appropriate actions with staff in accordance with UNCHCS policies and procedures. Maintains accountability for staff competencies and performance. Creates an environment conducive to staff development in both clinical and management expertise. Provides staff with performance feedback regularly and mentors staff in the development of professional growth opportunities and goals. Conducts regular staff meetings to facilitate communication of pertinent information and provides opportunities for feedback from managers and staff. Recognizes and rewards staff for performance and celebrates successes. Encourages staff and managers to identify opportunities for improvement. Implements strategies to improve employee satisfaction inclusive of strategies to involve employees in decision-making.


Education Requirements:
● Requires Bachelor’s degree in Nursing (BSN) degree and Master of Science in nursing, business or related field; Doctoral degree preferred.
Licensure/Certification Requirements:
● Licensed to practice as a Registered Nurse in the state of North Carolina. Certification required in nursing leadership field of practice.
Professional Experience Requirements:
●  10 years of progressive leadership experience including 3 years of senior-level leadership experience with increasing responsibility in clinical nursing and nursing or healthcare operational leadership. Experience with navigating highly matrixed or complex organizations and the ability to forge relationships with key stakeholders in nursing and beyond. Experience in academic health centers desired.
Knowledge/Skills/and Abilities Requirements:
● Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, productivity methods, care & coverage and coordination of care in the inpatient and outpatient settings.
● Proven ability to attract, develop, and retain talent by creating an inclusive work environment that fosters employee engagement by building relationships of trust through active listening, empowering, caring, support and coaching.
● Drives achievement of results by diagnosing business issues, setting high standards, developing plan(s) and process (as), creating an atmosphere of high performance, and holding others accountable.
● Motivates others to act by forging positive relationships internally and externally for the strategic benefit and outcome achievement of the system’s mission and goals. Demonstrates integrity, trust, accountability, collaboration, and empathy in all interactions.
● Builds strong and lasting relationships within own department and across departments through collaboration, mutual respect, shared decision making, credibility, reliability and communication while always keeping the system’s mission in the forefront of working relationships.
● Acts as a catalyst for change and innovation; energizes others to embrace change and champions the transformation of the organization in new and effective directions.
● Drives for continuous improvement through people, processes and systems with focus on excellence in service, quality and safety.
● Formulates objectives and priorities, and implements plans aligned to the system’s mission and long-term interests. Builds a shared vision with others and acts as a catalyst to transform and pursue organizational change.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Director's Office 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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