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Job ID: 2208
Location: Morrisville, NC
Facility/Division: UNC Physicians Network
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Patient Experience Specialist
UNC Physicians Network
Are you a relentless consumer advocate? Do you think the healthcare industry needs to evolve and adapt to consumerism in an ever evolving and data-driven world? Are you energized by assimilating data and transforming it into meaningful, actionable insights that define strategies and drive execution of a patient-centric healthcare experience? If so, UNC Physicians Network is looking for you to join our team!
This position serves as the patient advocate for UNC Physicians Network, communicating with patients to collect and appropriately respond to feedback, managing and providing analysis of the patient survey and insights. In partnership with the UNCPN Experience Team and other UNC Health System Departments, the Patient Experience Specialist uses data, feedback and insights to inform UNCPN Experience, Operations and Clinical Departments’ work.
The Patient Experience Specialist reports to the Manager of Patient, Clinician & Co-Worker Experience.
● Bachelor’s degree in Business Administration, Economics, Finance, Public Administration or related field (or equivalent combination of education, training and experience).
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis.
● If an Associate's degree: Six (6) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis.
● If a High School diploma or GED: Ten (10) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis.
Knowledge/Skills/and Abilities Requirements:
Entity: UNC Physicians Network
Organization Unit: UNCPN Administration Staff
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.