Thank you for your continued interest in career opportunities with UNC Health! Please note the following:
Current UNC Health employees, please log-in to Employee Self Service to view open jobs, apply for open jobs, and set up your Talent Profile. Creating your Talent Profile will allow you to add credentials, education, and employment history. Once created, your Talent Profile can be used to quickly and efficiently move through the job application process for current and future job applications.
Current UNC Health employees also now have access to our myCareer - Career Development Resources, which provide tools and guidance to employees to create a career plan.
** Please note: Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this Summer. In the interim, we ask that you submit your employee referral by filling out this form. Please ensure that you submit your referral before your referral has applied. For applicable positions, learn more here. Thank you for your patience during this transition.
Need further assistance? Please submit a request through the myHR Portal.
Job ID: 412
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Responsible for performing a variety of complex pre-services, financial counseling and customer service related functions for patients and/or their representative including pre-service estimates, collection of pre-payments, collection of prior debt, obtaining authorizations, addressing billing questions, establishing payment plans, screening for financial assistance, responding to MyUNCChart inquiries and other Customer Service requests for both hospital and physician services.
High school diploma or GED. Licensure/Certification Requirements: No licensure or certification required.
Professional Experience Requirements: Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Excellent interpersonal, verbal and written communication skills. Excellent listening skills, and organizational skills. Advanced knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation. Intermediate knowledge of CPT and ICD-9 codes. Advanced knowledge of insurance billing, collections and insurance terminology. Ability to work in fast pace environment and prioritize and manage multiple tasks. Healthcare terminology. Customer Service skills. Computer knowledge: MS Word, Excel, and Outlook. Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Entity: Shared Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Not Applicable
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.