Join our Talent Network
Skip to main content

*Important Notice:

Thank you for your continued interest in career opportunities with UNC Health! Please note the following:

  • Positions are only open current UNC Health employees.
  • Please be sure to have your employee ID number and UNC Health email address available.

Current UNC Health employees, please log-in to Employee Self Service to view open jobs and apply. We invite all current UNC Health employees to fill out their Talent Profile.

From Employee Self Service, as an Employee user, go to My Profile, then Talent Profile. Create your Credentials, Education and Employment History to complete your Talent Profile. Your Talent Profile can be used for current and future job applications.

Need further assistance? Please submit a request through the myHR Portal.

** Please note: Due to the recent switch in our HR and application systems, our HR team is working hard towards implementing a new and improved, mobile friendly Employee Referral solution expected to launch this Spring. In the interim, we ask that you submit your employee referral by filling out this form. Please ensure that you submit your referral before your referral has applied. For applicable positions, learn more here. Thank you for your patience during this transition.

Administrative Associate - Clinical Dermatology

This job posting is no longer active.

Job ID: 3463
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position is with the UNC Dermatology and Skin Care Center, located in Southern Village. UNC Dermatology provides support for several off-site clinics in Southern Village, Hillsboro, Raleigh, and Burlington. 

Work for this position will primarily be performed in a call center, but may also be in other areas in our department as needed. The ideal candidate for this position is comfortable and able to work in a fast-paced environment, including but not limited to, answering multiple phones lines, while working on computer-related tasks. 

Primary responsibilities include scheduling patient's appointments, verifying patient's demographics and insurances, processing referrals, answering multi-line phones, data entry into Epic, providing exemplary customer service to patients and their families, and other administrative duties as required. 

Requirements:

  • High School diploma or GED
  • Three (3) years of clerical experience.
  • Previous call center experience preferred, but not a must.
  • Demonstrated ability to work in a team environment. 

  • Accuracy and attention to details. 

Knowledge/Skills/and Abilities Requirements:

  • Customer Focus: Makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. 
  • Technical expertise: Understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
  • Coachability: Receptive to feedback, willing to learn and embraces continuous improvement 
  • Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. 
  • Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. 
  • Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
This is a State position employed by UNC Health Care System.
Share: mail
Recent Job Searches
Recently Viewed Jobs

Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.