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Administrative Associate - Clinical Dermatology

This job posting is no longer active.

Job ID: 3463
Location: Chapel Hill, NC
Facility/Division: UNC Faculty Physicians
Status: Full Time
Shift: Day Job

Job Description


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position is with the UNC Dermatology and Skin Care Center, located in Southern Village. UNC Dermatology provides support for several off-site clinics in Southern Village, Hillsboro, Raleigh, and Burlington. 

Work for this position will primarily be performed in a call center, but may also be in other areas in our department as needed. The ideal candidate for this position is comfortable and able to work in a fast-paced environment, including but not limited to, answering multiple phones lines, while working on computer-related tasks. 

Primary responsibilities include scheduling patient's appointments, verifying patient's demographics and insurances, processing referrals, answering multi-line phones, data entry into Epic, providing exemplary customer service to patients and their families, and other administrative duties as required. 


  • High School diploma or GED
  • Three (3) years of clerical experience.
  • Previous call center experience preferred, but not a must.
  • Demonstrated ability to work in a team environment. 

  • Accuracy and attention to details. 

Knowledge/Skills/and Abilities Requirements:

  • Customer Focus: Makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. 
  • Technical expertise: Understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
  • Coachability: Receptive to feedback, willing to learn and embraces continuous improvement 
  • Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. 
  • Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. 
  • Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
This is a State position employed by UNC Health Care System.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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