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Emergency Services Telecommunications Specialist

Job ID: 3966
Location: Holly Springs, NC
Facility/Division: UNC Rex Holly Springs Hospital
Status: Full Time
Shift: Night Job

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Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Provides expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire and rescue agencies as well as medical personnel.


Responsibilities:
1. Communications Systems and Documentation Receives screens, prioritizes and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm and sensitive manner. Documents all calls promptly and legibly using the dispatch log system.
2. Information Collection and Distribution Obtains accurate information from the caller upon answering the phone or radio. Prioritizes Disseminates and Transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non-law enforcement matters to appropriate departments or personnel. Enters pertinent information into (CAD) Computer Aided Dispatch system, generates and distributes reports in RMS report writing system. Conducts want and warrant searches, identity checks, registration checks and vehicle owner information. Maintains contact with all police officers, security, and employees assigned police radios on assignment maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety.
3. Monitors Fire Alarm Systems Acts as a 24 Hour Liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills Documents all Fire Alarms and Fire Drills within the Hospital Complex Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms Acknowledges, Signal Silences and Resets Fire Alarm Conducts Overhead Pages for Fire Alarms Receives Elevator Emergency Calls
4. Regulated High Priority Monitoring systems Monitors State and Federal regulated systems and areas via Camera/Security Alarms and dispatches officers for a Security Breech. Receives Alarms from regulated Central Monitoring stations. Knowledgeable with regulated Security/Environmental Alarm Response Policy, Protocol and Procedures. Communicates with Outside Agency Central Monitoring to resolve alarms. Pages/Contacts the Incident Action Team for immediate alert/notification.
5. Surveillance and Alarms Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing. Documents/Reports deficiencies for security systems testing Documents Work Request for Plant Engineering Department as required.


Other Information

Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● No experience is required.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: UNC Rex Holly Springs Hospital

Organization Unit: HS Protective Services 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Night Job

Location of Job: US:NC:Holly Springs

Exempt From Overtime: Exempt: No



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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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