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Patient Access Intake Specialist - Patient Access UNCH ED

Job ID: 5084
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Night Job

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Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

JOB SUMMARY

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets
for process accuracy and timeliness.

DESCRIPTION OF JOB RESPONSIBILITIES

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. 
Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. 
Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients 
Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. 
Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.


EDUCATION REQUIREMENTS
High School Diploma or GED 
LICENSURE/CERTIFICATION REQUIREMENTS
PROFESSIONAL EXPERIENCE REQUIREMENTS
Requires two (2) years of patient access, patient registration, scheduling, or insurance authorization experience


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access UNCH ED 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Night Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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