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Job ID: 4274
Location: Raleigh, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Analyzes business unit(s) operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Enhances the organization by driving the evolution of customer-oriented, cost effective, and integrated business solutions.
1. Actively participates in the evaluation of systems to ensure standardization across the health system based on best practices and regulatory compliance. Participates in designated committees to develop an understanding of and facilitate business and clinical needs for technology. Collaborates with organizational project teams to ensure system development and implementation supports best department practices and workflow efficiency.
2. Analyzes user requirements, procedures, system capabilities and issues to automate processing or to improve existing system flow by working directly with departments within the organization to understand business processes, analyze current operational procedures, identify and resolve issues, and learn specific system requirements and specifications.
3. Collaborates with IT support to provide exemplary customer service to all business units.
4. Ensures that new/revised software produces desired results by testing its functionality, directing end-user involvement in testing and piloting with end-users to include the creation/revision of test scripts.
5. Interfaces with external vendors to support the implementation and development and delivery process.
6. Maintains solid technical competence of assigned customer systems while understanding the integration and interaction of all supported systems. Improves work processes by applying standard methodologies for business and clinical. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business unit(s) supported to enhance the enterprise's competitive edge.
7. Participates in implementation of new and updated technology projects throughout the organization.
8. Participates in the problem management process to include reporting defects/problems, performing simple diagnostics to either resolve issues or obtain diagnostics to assist in investigating and resolving problems.
9. Reviews computer system capabilities and workflow to determine if requested application or modification is possible within existing systems.
10. Translates high level business requirements into functional specifications and educates the IT organization on the direction of the business. Assists in the business process redesign and documentation as needed for new technology. Prepares educational/ instructional materials (system documentation, workflow/ program flowcharts) to document business processes and system information.
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of experience as a business analyst or project manager.
● If an Associate's degree: Seven (7) years of experience as a business analyst or project manager.
● If a High School diploma or GED: Eleven (11) years of experience as a business analyst or project manager.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: IT Affiliate Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.