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Manager Information Technology - IT Training User Support

Job ID: 4531
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
Plans, directs, and supervises the activities of the Clinical Informatics Department for the health system. Implements comprehensive long and short-term project planning and work schedules and establishes standards and systems requirements for the organization. Provides ongoing liaison with user groups to implement programs, determine needs, and resolve problem situations. Negotiates purchase and maintenance contracts on hardware or software.

 

Responsibilities:
1. Communication - Effectively communicates expectations and responsibilities to subordinates. Actively listens and addresses issues and concerns promptly. Establishes a shared vision with employees.
2. Compliance - Ensures compliance with health system and external accrediting agency guidelines and regulations. Develops, maintains, and ensures adherence to policies and procedures related to IT security/privacy.
3. Customer Focus - Creates exceptional customer relations and maintains those relationships through continuing improvement efforts. Exhibits courtesy, cooperation, and respect towards customers.
4. Leadership - Directs system-level operations, develops goals and objectives, and administers policies, procedures and processes as needed.
5. Strategic Planning & Financial Awareness - Aligns objectives with the organizational strategic plans. Develops operating budget and capital requests. Monitors financial performance and adjusts resources to maximize profitability while maintaining exceptional quality and service.
6. Technical Support Administration - Consults and provides technical support on technical aspects of contracts. Oversees project budgets once established and implements projects in accordance with established project plan.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Three (3) years of relevant experience.
● If an Associate's degree: Seven (7) years of relevant experience.
● If a High School diploma or GED: Eleven (11) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: IT Training User Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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