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Telecommunications Specialist - Telephone & Communications

Job ID: 5707
Location: Lenoir, NC
Facility/Division: Caldwell Memorial Hospital
Status: Full Time
Shift: Evening Job

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Job Description

Description

This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.

Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.

Education Requirements:
High school diploma or GED


Professional Experience Requirements:

Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience




Other Information


Job Details

Legal Employer: NCHEALTH

Entity: Caldwell Memorial Hospital

Organization Unit: Telephone and Comm 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Evening Job

Location of Job: US:NC:Lenoir

Exempt From Overtime: Exempt: No



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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