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Pharmacy Access & Solutions Technician - Population Value Care Pharmacy

Job ID: 3805
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary:
Assist the pharmacists in enrollment and management of patients in the Carolina Assessment of Medications Program (CAMP) by obtaining medication information and coordinating and prioritizing patient appointments with the pharmacist.

Currently this is a telecommuting role with occasional in-person meetings and trainings in the Research Triangle Park. Our primary office is located in Morrisville, NC and we could return to traditional in-office work once the pandemic subsides.

Description of Job Responsibilities:

·Utilize internally developed systems and the electronic health record (EPIC) to document and track patient eligibility, patient communications and program enrollment

·Effectively and accurately communicate with patients in a way that is compassionate and exemplifies the principles of Carolina Care

·Schedule visits for the patient with the pharmacist for phone and tele-medicine based clinics. Make appointment reminder calls to the patient

·Conduct a pre-visit assessment through telephone communication with the patient to determine patient’s adherence to the prescribed medication regimen(s), verify pharmacy benefit coverage, and prioritize patient appointments with the pharmacist based on the results of the assessment. Appropriately triage inquiries to relevant team members when additional expertise is required

·Complete patient medication histories through consultation with the patient, patient’s physician, outside pharmacies and medical records. Document medication histories in the medical record and communicate findings with the pharmacist

·Assist the patient by coordinating any required follow up visits with the provider, and assure the patient has the required medication supplies. Notify the pharmacist or provider if medication refill authorization is needed. Contact the patient’s pharmacy benefit plan to complete prior authorization documentation

·Develop member and provider communication letters as needed

·Maintain program activities dashboards

·Assist in training of new employees and education of pharmacy students and residents

·Participate in and operationalize solutions for improvements in clinic utilization and outcomes.

Knowledge, Skills, and Abilities Preferences:
• Bilingual Spanish/English is highly desired
• Ability to embrace and adapt to change quickly

• Friendly, helpful, and focused on delivering excellent patient care in a team environment
• Ability to communicate effectively with a culturally and educationally diverse population
• Proficiency with Microsoft Office applications (particularly Outlook, Excel, Word, Visio), technology utilization, and Epic/electronic medical records programs
• Exhibits evidence of being a self-motivated problem-solver, independent worker and a valuable team contributor with previous experience working remotely
• Detail oriented, with a high level of organizational skills

    Other Information

    Other information:
    Education Requirements:
    ● HS diploma or equivalent.
    Licensure/Certification Requirements:
    ● Registration with the NC Board of Pharmacy unless enrolled in a PharmD program.
    ● CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program.
    Professional Experience Requirements:
    ● Two years of pharmacy technician experience required.
    Knowledge/Skills/and Abilities Requirements:

    Job Details

    Legal Employer: NCHEALTH

    Entity: Shared Services

    Organization Unit: Population Value Care Pharmacy 

    Work Type: Full Time

    Standard Hours Per Week: 40.00

    Work Schedule: Day Job

    Location of Job: US:NC:Morrisville

    Exempt From Overtime: Exempt: No

    This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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    Diversity Statement

    The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

    Equal Employment Opportunity

    UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

    To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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