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Staff Development Specialist - Cash Management

Job ID: 5572
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

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Job Description


Assesses educational needs for the credit management team and creates and presents training programs to meet those needs. Identifies credits created system wide and initiates contact with clinics to offer training or suggestions how to minimize credit inflow.
1. Assesses training needs of the PB Credit Management team through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
2. Assists in developing long and short-term plan for training of the PB Credit Management team.
3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout PB Credit Management team. Conducts training sessions for new employees and refresher courses for other employees.
5. Uses credit tool kit and Workque monitoring to identify inflow of credits.
6. Ensures that clinics are aware of the proper method to collect prepays, copays and deposits by reviewing areas creating high volumes of credits. Reaches out to the clinics or their representatives to offer training or suggestions how to minimize credit inflow.
7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
8. Acts as lead in process improvement initiatives designed to decrease credit inflow as well as suggesting, then leading initiatives to improve the credit workflow processes.
9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in an appropriate discipline (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Two (2) years of administrative support experience.
● If an Associate's degree: Six (6) years of administrative support experience.
● If a High School diploma or GED: Ten (10) years of administrative support experience.
Knowledge/Skills/and Abilities Requirements:

Credit Management experience highly preferred

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Cash Management 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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