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RN Performance Improvement Patient Relations Specialist - Perioperative Operations

This job posting is no longer active.

Job ID: 6648
Location: Raleigh, NC
Facility/Division: UNC REX Healthcare
Status: Full Time
Shift: Day Job

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Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The UNC REX Perioperative Planning Center includes 12 interview rooms and focuses on optimization and education for the patient prior to day of surgery. Our PPC team has a strong focus on patient centered care in preparation for day of surgery. We interview patients in person or via pre-calls up to 30 days in advance of the scheduled surgery visit. This allows the opportunity to insure we can provide optimal care for our patients. During the patient appointment, the nurse collects the patient history, home medication list, and diagnostic tests such as labs and EKG. More importantly, our team works in collaboration with anesthesia and the surgeon to educate about early mobility and pain management which often results in a decreased length of stay and a positive patient and family experience. 

Summary:
Collects and analyzes clinical data from various sources to ensure compliance with regulatory agencies. Designs and writes clinical outcome queries, identifies best sources for data, and evaluates data accuracy. Assists with managing patient relations/complaint issues.


Responsibilities:
1. Actively leads or participates in departmental, service line and/or organizational quality improvement initiatives to ensure goals/outcomes are met or exceeded.
2. Identifies issues and system barriers for efficient and effective transition management and shares with leadership for follow up.
3. Partners with the physicians and interdisciplinary team to coordinate patient’s treatment and post treatment plan to ensure all critical elements have been addressed as patient transitions from admission to discharge.
4. Monitors appropriate outcome metrics and communicates/presents patient data to the interdisciplinary team and Surgical Services leadership.
5. Utilizes evidence-based practice information to maintain and update patient and staff education.
6. Updates patient pathways to reflect current trends in patient care.
7. Follows up with patients after discharge.
8. Develops and ensures application of Six Sigma, LEAN and other techniques to support organization-wide performance improvement activities


Other Information

Other information:
Education Requirements:
● Bachelor's Degree in Nursing (BSN), medical records or a related field.
Licensure/Certification Requirements:
● Licensed to practice as an RN in the State of North Carolina
● Six Sigma training to be completed within 6 months of hire date.
Professional Experience Requirements:
● Three to five years related experience and/or training; or equivalent combination of education and experience
Knowledge/Skills/and Abilities Requirements:
● Language Skills: Ability to read, analyze, and interpret clinical information and technical procedures. Ability to document clinical information. Ability to effectively communicate information and respond to questions from patients, physicians, family members, and other Rex staff. Mathematical Skills: Ability to utilize various computer software programs and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions. Strong computer experience required including WORD, EXCEL, and POWER POINT.


Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Perioperative Operations 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

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