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Quality & Organizational Excellence Leader - Change Management and Administration

This job posting is no longer active.

Job ID: 7060
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Strategic Quality Improvement Coaching team within Practice Quality and Innovation seeks an individual who will improve quality and organizational excellence through support of process improvement initiatives. This position will support our aim of enhancing health and well-being through the development and delivery of scalable strategies, solutions, and tools. As a Quality Improvement Coach, this individual will contribute to the development and sustainment of frameworks for educating customers and supporting clinics throughout the UNC Healthcare system with quality improvement strategies.

The ideal candidate will:

  • have project management and/or Lean Six Sigma experience
  • have the ability to develop and maintain relationships with key stakeholders such as clinicians, care teams, and administrators
  • have experience providing guidance and training to teams through written and visual communication as well as through in-person or virtual group sessions
  • be comfortable planning and managing events both in-person and virtually
  • develop, deploy, and coordinate ad-hoc projects as needed to improve performance, both internally and with a system-wide scope
  • be creative, well-spoken, and articulate in order to effectively communicate and build relationships with the team and our clients
  • have intermediate proficiency with Microsoft Suite
  • be able to handle multiple projects and priorities simultaneously in a dynamic fast-paced environment, while maintaining a keen eye for detail
  • work well in a team environment, but also able to work independently and be results driven
  • innovate by thoughtfully experimenting and re-imagining traditional solutions to create and facilitate a culture of continuous improvement and collaboration designed to empower and connect co-workers and clinical staff as One UNC Health Community

Position Requirements:

  • Bachelor’s degree in an appropriate discipline.
  • If a Bachelor's degree: Three (3) years of experience in quality team facilitation, project management, process improvement or quality data analysis role. 
  • Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
  • If a Master's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis role. 

Preferred Skills/Experience:

  • Ability to create and maintain resources and deliverables for new and ongoing initiatives
  • Experience with data visualization, graphic design, and/or video editing (SharePoint and/or Adobe Creative Suite experience is a plus!)
  • Experience within a clinic or medical center environment
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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