Quality & Organizational Excellence Analyst - Change Management and Administration

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary:

This position is with the Collaborative Coaching Services team in the department of Practice Quality and Innovation (PQI) within the UNC Health Alliance, supporting UNC-owned and independent practices within our clinically integrated network to achieve success in value-based care. Under the direction of the Coaching Manager and Director of Change Management, the Quality Improvement (QI) Coach supports the implementation, optimization, pilot and spread of best practices for key system initiatives, as well as population and preventive health excellence. The ideal candidate will perform in-depth problem solving, independent decision-making and coordination of quality programs.

The coach will collaborate with medical providers, clinical staff members, and administrative leaders to promote the improvement in areas of clinical quality, patient experience, value-based care, and staff well-being. Coaches promote best practice use of population health tools across the HCS by partnering with teams to facilitate improvement projects, train and empower front-line staff, and encourage change for the better.

The coach helps lead pilot testing of new tools or workflows, using rapid cycle improvement/PDSAs to guide projects, and then spreads new learnings and improved processes to other practice locations. The coach works closely with others within the UNC Health Alliance, such as Clinical Implementation Coaches, Population Health Services, and other stakeholders to support spread and implementation.

Job Responsibilities:

• Utilizes quality and process improvement tools, methodologies and technologies to solve business problems and enhance operations.
• Develops, deploys, and coordinates projects as needed to improve performance, both internally and with a system-wide scope.
• Develops and maintains relationships with key stakeholders, including clinical staff, administrators, clinicians and researchers, and media using outstanding writing, oral and interpersonal skills.
• Handles multiple projects and priorities simultaneously and functions in a fast-paced environment, while maintaining a keen eye for detail.
• Works well in both a team environment, as well as is comfortable working independently - accountable for results and outcomes.

Quality Improvement:

• Uses quality improvement methodology (i.e. PDSA, rapid cycle improvement, Kaizen/RIE) to test out novel solutions to clinic challenges
• Utilizes project management techniques to engage teams and lead projects to completion
• Works with pilot end-users, design and support PDSA, data collection and project summary 
• Communicates results back to PQI teams and others (clinical champions, stakeholders and leaders)
• Partners with other coaches, and stakeholders to support sharing and scaling across 100+ practice locations

Engage New Areas & Teams:

• Partners with leaders in new areas to assess and recommend improvements in workflow/process.
• Engages champions by securing buy-in and working collaboratively to develop project goals and plans to meet the needs of the group. 
• Consults with new stakeholders interested in leveraging existing tools.

Project Management:

• Tracks deliverables and timelines in team’s project management platform. 
• Role requires ability to manage multiple projects simultaneously with close collaboration with team members and managers, as needed. 

Job Requirements:

• Bachelor's degree in an appropriate discipline (or health care licensure).
• Health care licensure is required if absence of a Bachelor's degree. If a health care licensure: Prior experience leading advanced process improvement and Quality Initiatives (QI).
• If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis. 
• If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis.