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Quality & Organizational Excellence Analyst - Change Management and Administration

Job ID: 7046
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.

Job Responsibilities:

  • Customer Service - Demonstrates customer service qualities that instill confidence. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed
  • Measurement & Analysis - Holds regular discussions with leaders to understand processes and conduct improvement projects. Functions as a coach/consultant to assist departments in defining, measuring and analyzing problems. Understands TJC and related accreditation initiatives. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Advanced analytic skills with the ability to define the analytic need, and integrate, interpret, and report findings.
  • Problem Solving & Implementation - Handles multi-department design and implementation conflicts and work to resolution. Ensures that user departments have provided input and have sense of ownership for final solution. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives.
  • Project Management - Provides project leadership, direction, coaching and facilitation across multiple departments. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key participant in operations committees.
  • Tools, Methodologies & Technologies - Develops and implements solutions using most appropriate tools, methodologies and technologies (TM&T). Proficient in the TM&T and how to apply them for business benefit. Mentors others in learning how to effectively use and apply TM&T.

Job Requirements:

  • Bachelor's degree in an appropriate discipline (or health care licensure).
  • Health care licensure is required if absence of a Bachelor's degree. If a health care licensure: Prior experience leading advanced process improvement and quality initiatives.
  • If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis.
  • If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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