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Job ID: 7186
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Part Time
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
This position provides nurse triage, clinical assessment and support for pediatric and adult patients exhibiting urgent, acute or chronic symptoms as a Registered Nurse team member of the UNC Clinical Contact Center. The UNC Clinical Contact Center provides 24 hour telephonic patient care as a Shared Services department serving independent and UNC Health entities including UNC Physicians Network and UNC Medical Center Primary Care as well as specialty practices along with a few external rural primary care practices.
Position requirements include:
• Must have superior nursing skills, a strong and diverse clinical knowledge base, and the ability to deliver excellent patient counseling and education.
• The ability to make sound clinical judgements using set Telephone Triage Guidelines and UNC Clinical Contact Center (Healthlink) Policies, while applying critical nursing skills quickly and efficiently, simultaneously documenting patient assessments in an EPIC based triage application.
• Excellent communication skills are essential and must include ability to translate patient symptoms and complaints quickly into a comprehensive situation based assessment that results in an efficient and safe care disposition.
• Strong computer skills are essential. Necessary to have the ability to utilize multiple phone, meeting, resource, and documenting applications while using a complex dual monitor workstation.
• Must be able to quickly adapt to frequent workflow changes and work efficiently on both an individual basis and within a team. • This complex, high risk Nursing position requires working on a recorded triage line for RN and Patient safety.
1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/family/caregivers. Assesses developmental level of patient and factors affecting ability to learn.
2. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care.
3. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.
4. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all.
5. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs.
6. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems.
7. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability.
● Graduation from a school of professional nursing.
● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.
● Licensed to practice as a Registered Nurse in the state of North Carolina.
● Basic Life Support (BLS) for Healthcare Provider certification
Professional Experience Requirements:
● One (1) year of nursing experience.A minimum of five years nursing experience including one year of pediatric nursing experience is preferred.
Knowledge/Skills/and Abilities Requirements:
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Healthlink
Work Type: Full Time
Standard Hours Per Week: 24.00
Work Schedule: Variable
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.