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Epic Instruction Designer - IT Training User Support

This job posting is no longer active.

Job ID: 4686
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description

Description

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Summary:
This position is responsible for analysis, design and simulation of the EMR system. Creates, conducts and maintains training programs related to EMR. Creates process change by integrating new processes with existing procedures. Communicates with staff and participates in the implementation of these changes with impacted teams.


Responsibilities:
1. Analyzes, tests, and selects courseware design software and training techniques to be used. Designs training program collateral. Develops and programs online courseware and assessments that support the specific work requirements of the user. Adapts training design materials to align with the user's level of responsibility. Analyzes operational process and workflows essential to curriculum design.
2. Builds, tests, and maintains the training environment.
3. Conducts training/instruction of EMR applications, methods, and processes.
4. Develops and manages project tasks on EMR, ensuring the development/creation of training programs. Identifies required activities and task dependencies across departments, resolving process issues, managing schedules, and collaborating with ISD, members of the project team and targeted users. Defines the EMR application as it relates to the organization?s specific work flows.
5. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.
6. Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Manages updates to policy and procedure documentation related to training.
7. Plans, schedules, supports and communicates project goals, milestones, and deliverables.
8. Provides user support. Serves in a liaison capacity with the user community on problem solving and identifying improvement to new and existing operational systems.


Other Information

Other information:
Education Requirements:
● If in a Non-Clinical Area: Associate's degree in Adult Education, Business Administration or related field (or equivalent combination of education, training and experience).
● If in a Clinical Area: Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
● Epic certification within six (6) months from date of hire.
Professional Experience Requirements:
● No prior experience required.
Knowledge/Skills/and Abilities Requirements:


Job Details

Legal Employer: NC Health

Entity: Shared Services

Organization Unit: IT Training User Support 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes



This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

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