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Quality & Organizational Excellence Specialist - Change Management and Administration

This job posting is no longer active.

Job ID: 7772
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Job Summary:

This position is with the Collaborative Coaching Services team in the department of Practice Quality and Innovation (PQI) within the UNC Health Alliance, supporting UNC-owned and independent practices within our clinically integrated network to achieve success in value-based care. Under the direction of the Coaching Manager and Director of Change Management, the Quality Improvement (QI) Coach supports the implementation, optimization, pilot and spread of best practices for key system initiatives, as well as population and preventive health excellence. The ideal candidate will perform in-depth problem solving, independent decision-making and coordination of quality programs.

The coach will collaborate with medical providers, clinical staff members, and administrative leaders to promote the improvement in areas of clinical quality, patient experience, value-based care, and staff well-being. Coaches promote best practice use of population health tools across the HCS by partnering with teams to facilitate improvement projects, train and empower front-line staff, and encourage change for the better.

The coach helps lead pilot testing of new tools or workflows, using rapid cycle improvement/PDSAs to guide projects, and then spreads new learnings and improved processes to other practice locations. The coach works closely with others within the UNC Health Alliance, such as Clinical Implementation Coaches, Population Health Services, and other stakeholders to support spread and implementation.


  • Utilize quality and process improvement tools, methodologies and technologies to solve business problems and enhance operations
  • Develop, deploy, and coordinate projects as needed to improve performance, both internally and with a system-wide scope
  • Have the ability to develop and maintain relationships with key stakeholders including those within the institution, such as clinical staff, administrators, clinicians and researchers, and media
  • Have outstanding writing, oral and interpersonal skills
  • Be able to handle multiple projects and priorities simultaneously and function in a fast-paced environment, but maintain a keen eye for detail
  • Work well in a team environment, comfortable working independently, and be accountable for results and outcomes

Quality Improvement:

  • Uses quality improvement methodology (i.e. PDSA, rapid cycle improvement, Kaizen/RIE) to test out novel solutions to clinic challenges
  • Utilizes project management techniques to engage teams and lead projects to completion
  • Works with pilot end-users, design and support PDSA, data collection and project summary 
  • Communicates results back to PQI teams and others (clinical champions, stakeholders and leaders)
  • Partners with other coaches, and stakeholders to support sharing and scaling across 100+ practice locations

Engage New Areas & Teams:

  • Partner with leaders in new areas to assess and recommend improvements in workflow/process
  • Engage champions by securing buy-in and working collaboratively to develop project goals and plans to meet the needs of the group. 
  • Consult with new stakeholders interested in leveraging existing tools.

Project Management:

  • Track deliverables and timelines in team’s project management platform. 
  • Role requires ability to manage multiple projects simultaneously with close collaboration with team members and managers, as needed. 

Job Requirements:

  • If Bachelor’s Degree in an appropriate discipline: no experience is required.
  • If Associates Degree: Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
  • Strong team facilitation, project management, process improvement, data analysis, quality assurance skills.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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