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HCS Program Manager - Medicaid Programs

Job ID: 8009
Location: Morrisville, NC
Facility/Division: Health Alliance
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. 

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary

Program Managers are part of the UNC Health Alliance (“UNCHA”) Program Management office (“PMO”) and are responsible for overseeing strategic, system-wide business transformation and organizational development projects and programs, spanning value-based contracts, clinical interventions, data governance, care redesign programs, population health operations, practice quality, analytical development, network development, solution implementation, analytical consulting, and business enablement. Key responsibilities include stakeholder management, planning and administration, financial management, and reporting against strategic system goals.

Description of Job Responsibilities:

Responsibilities of this position include project planning and administration, communicating effectively at all levels of the organization, financial management, monitoring and reporting progress and creating an efficient and effective team environment by building strong relationships in a matrix environment. Experience with care/case management/coordination, and/or work with health care insurance companies on value-based care arrangements preferred. 

Program Management – After a program has been implemented, the Program Manager will be accountable for all aspects of ongoing delivery, directing program managers, project managers, and stakeholder teams. Identify, escalate, and mitigate risks. Engage with organizational leadership, ISD and external business stakeholders and partners to proactively manage performance. Interface with all UNC Health Care entities to effectively communicate performance strategies, successfully elicit support and provide assistance implementing those strategies.

Project Management – Manage the evolution of assigned program, using PMI-based methodologies. Develop and maintain work plans, project schedules, ongoing deployment plans and close-out plans. Facilitate resolution of issues and manage risk. Track and manage time and budget against approved plan; manage and monitor established ROI. Report status up to and through C-level leadership. Identify, document and prioritize scope changes through change request process.

People Management – Exhibit a culture of collaboration and teamwork. Ensure the right people are at the table while driving seamless specification development for UNCHA initiatives. Define team roles and responsibilities for each program, managing expectations with resources for team member and stakeholder expectations; provide performance feedback to team members and resource managers as applicable

Communication and Relationships – Interface with UNCHA and UNC Health Care entities to effectively develop and execute communication management plans, and lead program meetings. Serve as a facilitator across the program, aligning amongst team members and stakeholders. Ensure the PMO leadership team, portfolio team, and program stakeholders are well informed about the performance, progress, and outcomes.

Knowledge Management – Oversee the effective capture, maintenance, and distribution of institutional knowledge related to activities and deliverables that are part of the program. Maintain documentation, including risks and issues logs, action items logs, and decisions logs, and capture lessons learned. Conduct program close-out activities, including obtaining necessary close-out approvals. Ensure standardization remains consistent.

Other Information

Other information:
Education Requirements:
● Bachelor’s degree in Accounting, Business Administration, Finance, Health Administration or related field.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Five (5) years of program/project management experience required.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Health Alliance CIN 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.

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