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Manager Business Practice Improvement - Carolina Value

This job posting is no longer active.

Job ID: 7672
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.


The Carolina Value Business Practice Improvement Manager is responsible for overseeing daily activities associated with one or more medium to large-scale projects across UNC Health. Projects can range from implementing new structures, to designing new processes, to assessing and improving the efficiency of core business functions at a given entity. This individual develops the project execution strategy, supporting business case and various high-level stakeholder and project management plans required to achieve desired outcomes. This individual represents Carolina Value within the UNC Health and ensures continual focus on achieving desired project outcomes. This individual will work within the Carolina Value Project Management structure and interface daily with stakeholders from UNC Health entities and external consultants (as needed) to successfully define, plan, executive and deliver desired outcomes. This individual will work collaboratively with a variety of entities, administrative leaders/teams, groups or physicians, clinicians and executives to achieve desired outcomes while maintaining culture of high performance. This individual reports to the Director of Carolina Value, and will individual work within a team of Business Practice Improvement Managers to achieve system strategic objectives on high visibility, high-impact projects.

Job Responsibilities:

  • Project Strategy - Develops the project execution strategy, supporting business case and various high-level stakeholder and project management plans required to achieve desired outcomes. Works with Carolina Value Director to ensure project execution strategy aligns with other concurrent initiatives.
  • Communication - Communicates with department leadership and key HCS and Entity Leaders to communicate project strategy, direction, and changes.
  • Facilitation - Frequently leads and facilitates project-related discussions between stakeholder groups and utilizes skills and experience to reach desired outcomes, which may include business process designs, data analysis and visualization, project charters and work plans, etc.
  • Projects - Responsible for delivering assigned projects on time, within budget, and meeting the strategic and business requirements. Oriented to maximize each project’s return on investment
  • Complex Issues - Analyzes and resolves complex issues. Leverages Carolina Value Project Management Office to ensure effective and uniform resolution of potential issues.
  • Internal Improvement - Independently recognizes areas for internal improvement and works with Carolina Value Director to develop plans to address. Identifies ways to improve project team performance and determines how next implementation can be accomplished more effectively.
  • Change Management - Lead identification, facilitation and execution of change management initiatives required to achieve desired project outcomes.

Job Requirements:

  • Bachelor's degree in Business Administration, Science or Health Care-related field
  • Five (5) years of management consulting, business process improvement design and implementation, project management or related business experience OR an equivalent combination of education, training and experience.
  • If an Associate's degree: 9 years of experience.
  • If a High School diploma or GED: 13 years of experience.

Preferred Qualifications:

  • Healthcare experience
  • Master’s degree in Business Administration, Science or Healthcare related field
  • Experience working with executives
  • Lean Six Sigma Certification, Black Belt or higher

Knowledge/Skills/and Abilities Requirements:

  • Proven ability to lead complex project initiatives, including the ability to lead key elements of multifunction teams.
  • Knowledge of project and change management techniques and tools
  • Excellent analytical and communication skills, including facilitation and presentation skills
  • Proven ability to excel and achieve results in a team-oriented, matrixed environment
  • Highly responsive to internal customers

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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Diversity Statement

The UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.

Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.

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