Thank you for your continued interest in career opportunities with UNC Health! Please note the following:
**This referral program is applicable to teammates within UNC Health's core facilities and divisions. This includes UNC Health Caldwell, UNC Health Chatham, UNC Health Alliance, UNC Hospitals (UNC Medical Center, UNC Hillsborough, and UNC Faculty Physicians), UNC Health Johnston, UNC Physicians Network, UNC Health Rex, UNC Rex Holly Springs, UNC Health Rockingham, and Shared Services.**
Current teammates, looking to refer someone? Check out our Teammate Referral Program to earn extra cash!
Current teammates, please ensure that you submit your candidate in our system, before they apply. For teammate referral guidelines and eligibility, click here.
This job posting is no longer active.
Job ID: 8028
Location: Chapel Hill, NC
Facility/Division: UNC Medical Center
Status: Full Time
Shift: Rotating
Description
Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Dietetic Assistant-Call center position available in UNC Health Care's busy Nutrition and Food Service Department. Responsible for securing patient meal selections and special requests and needs via telephone interactions, in a professional courteous manner. This position is responsible for taking inbound calls and guiding our patients through ordering food off an extensive room service menu. Dietetic Assistants are also responsible for helping patients order meals within their dietary restrictions. We prefer individuals who have excellent verbal and written communication skills, organizational skills, and the ability to handle multiple tasks. Bilingual in Spanish and English is preferred, but not required for this position. Essential Duties and Responsibilities • Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. • Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. • Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Responds to irate callers in a professional manner. • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. • Interacts with nursing and clinical nutrition team to ensure patient’s diet prescriptions are accurate, and patient’s food needs are met. • Adheres to facility confidentiality and patient’s rights policy as outlined in the facilities HIPAA policies and procedures. • Complies with federal, state and local health and sanitation regulations and department sanitation procedures. • Participates in internal and external educational opportunities relevant to the call center or customer service environment. Attends or reviews 100% of team meetings annually. • Other duties and special projects that are assigned.
Other Information Education Requirements: ● High School diploma or GED or the ability to read and comprehend simple instructions, short correspondence and memos, and the ability to write simple correspondence
Licensure/Certification Requirements: ● No licensure or certification required.
Professional Experience Requirements (preferred): ● One (1) year of experience with food service or customer service experience OR hospital clinical dietetics ● If Bachelor's degree, no experience is required. ● If Associate's degree, six (6) months of experience with food service or customer service experience OR hospital clinical dietetics
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: NFS Patient Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Rotating
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
UNC Health and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.
UNC Health is an equal opportunity and affirmative action employer.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
All interested applicants are invited to apply for career opportunities. Please refer to our Employment Application Accessibility page if you need a reasonable accommodation to search and/or to apply for a career opportunity.
To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process.
Learn further E-Verify details in E-Verify (English) or E-Verify (Spanish).
UNC Health supports your right to work. View the Right of Work Statement (English) or Right of Work Statement (Spanish).
View the KNOW YOUR RIGHTS (English) or the KNOW YOUR RIGHTS (Spanish)posters.
View the PAY TRANSPARENCY (English) or the PAY TRANSPARENCY (Spanish)Nondiscrimination provision posters.
View the Federal Workplace poster. View our EEO/AA Policy Statement.