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Revenue Operations Analyst

Job ID: 7474
Location: Chapel Hill, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job

Did you know UNC Health has Ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Join our One-Great-Team!

Job Description


Through in-depth system and operational reporting and analyses, the Revenue Operations Analyst (ROA) will support the operational decision-making of the Professional Revenue Cycle Billing Team. The primary purpose of the ROA will be to provide data driven insight and actionable feedback to drive improvement and efficiency not just within the Billing Team, but also enhance it’s collaborative partnerships with the other UNCP teams and business partners 


Communication & Relationship Development: ROA will develop positive and productive relationships with primarily internal but also with certain peer PB-focused operational departments to ensure that the Billing Team’s programming, projects and processes are performing as intended. 

Reporting: Through adhoc/prompted reports, advanced system troubleshooting, and manual tracking the ROA will help the Billing Team monitor the health of daily operations. The ROA will also be actively involved in all proposed operational changes whether it is with staff workflows or system programming so that they can work the relevant departments to ensure all proposed changes are tied to reportable data points. 

Knowledge Sharing:The ROA will be assisting in the development and maintenance of a knowledge sharing portal which will provide resources that will provide guidance on resolving programming issues. This role will be heavily project based but will also be responsible for regularly doing the following: 

• Tracking and reporting out on the "health" of the Billing Team's production WQ's, task lists and other volumes. 

• Validating programming for accuracy in build and in performance 

• Cataloging of AR Projects and ensuring that projects are being completed as indicated 

• Cataloging of AR Processes. 

• In-depth reviews of payor rejections and troubleshooting pre-claim fixes


• If a Bachelors Degree: 2 years of experience in professional accounting, management of an operational unit, business analysis or financial analysis

 • If an Associates Degree: 6 years of experience in professional accounting, management of an operational unit, business analysis or financial analysis

 • If a High School diploma or GED: 10 years of experience in professional accounting, management of an operational unit, business analysis or financial analysis

• Ideal candidates will have advance knowledge of Epic's PB Resolute Billing Module, historical knowledge of operational decision making driving programming enhancements and experience developing communication strategies. 

• A Positive attitude is a must

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: Physician Ins Billing and Foll 

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care. This is not a State employed position.
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